Coordinator

Job Title: Tech Coordinator
Location: Onsite in Santa Monica (Mon-Thurs), Remote Fridays
Start Date: August 11th
Duration: 3 month contract
Compensation: $27–33/hr (W2)

We are seeking a highly organized and proactive Tech Coordinator to support and organize a remote dispersed team of tech associates.The team members are remotely distributed aross the country, and there is currently no dedicated manager or team lead to oversee daily operations.

In this role, you will act as the central point of coordination—ensuring smooth communication, timely handling of IT tickets, and managing some technical administrative tasks such as budget tracking and inventory management. You will work closely with the tech associates and serve as a peer leader to keep the team aligned and efficient.

Key Responsibilities

• Coordinate daily activities of a remote tech support team

• Monitor incoming IT support tickets to ensure prompt, fair, and efficient resolution (note: you will not directly resolve tickets)

• Facilitate regular check-ins with tech associates to support their workflow and address any concerns

• Manage and monitor tech support email inboxes, including vendor communications and invoice tracking

• Track and log technology inventory, place orders as needed

• Assist with managing and tracking the tech budget and expenditures

• Provide regular updates on team performance and progress to management

• Serve as a positive and assertive peer leader, driving team organization and accountability

• Support the creation and maintenance of SOPs, logs, and processes (preferred but not required)

• 3 years experience in a similar role (Technical Project Coordinator, Tech Support Admin, Interim Tech Lead, Tech Coordinator, EA to CTO)

• Experience overseeing or coordinating a remote tech support team

• Proven ability to drive ticket resolution through effective follow-up and communication

• Proficient with ServiceNow or similar ticketing software (ideal)

• Strong Microsoft Office skills (Teams, Outlook, Excel, PowerPoint)

• Comfortable working in a PC environment

• Experience in corporate settings, preferably smaller companies where you wear multiple hats

• Excellent problem-solving skills—both technical and interpersonal

• Strong organizational skills with a positive, can-do attitude

• Comfortable with ambiguity and able to take initiative without explicit direction

• Assertive and confident communicator who can motivate and guide peers

• Experience writing SOPs, creating logs, policies, or technical documentation