What are the responsibilities and job description for the Service Coordinator position at MOSAIC?
If making a positive impact in the lives of others is a constant on your to-do list — you’ll LOVE working with a team that puts people first.
We’re looking for a Service Coordinator to join our team!
At Mosaic, we empower people to live as independently as possible. As a Service Coordinator, you’ll be responsible for receiving, accepting and documenting all new referrals and developing and maintaining relationships. You will also coordinate the Direct Care Workers (DCW) from inception to assignment and beyond, ensuring services are provided in a manner that is consistent with our mission.
Who will love this job:
An efficient planner – you get a thrill out of keeping information and people organized and can both anticipate and overcome roadblocks, making you an excellent problem solver
A leader and a coach - you care about the success of your team and the people they serve
A creative problem-solver - you aren’t afraid to analyze a situation, identify potential problems and make any necessary adjustments
A mediator - you’re a catalyst for building trusting relationships, naturally drawing people together while remaining calm and focused, even in emotionally charged situations
What you’ll do in this role:
- Manage relationships with Managed Care Plans, Case Managers, community partners, and referring entities for home and community based services (HCBS)
- Perform intake assessments of new clients to review conditions, treatment and expectations for care
- Develop a service plan to address identified individual client needs in accordance with company procedures
- Conduct ongoing client home visits to ensure proper care and standards are met
- Ensure all contractual obligations are met by direct care workers, review and correct any deficiencies in a timely manner
- Ensure notification to direct care worker if service termination occurs
- Provide on call after hours support
- Adjust and manage scheduling changes
- Investigate and research incident and grievances
