What are the responsibilities and job description for the Service Coordinator position at Mosaic?
At Mosaic, we empower people to live as independently as possible.
As a Service Coordinator, you will be responsible for receiving, accepting and documenting all new referrals and developing and maintaining relationships. You will also coordinate the Direct Care Workers (DCWs) from inception to assignment and beyond, ensuring services are provided in a manner that is consistent with our mission.
Key Responsibilities:
- Manage relationships with Managed Care Plans, Case Managers, community partners, and referring entities for home and community based services (HCBS)
- Perform intake assessments of new clients to review conditions, treatment and expectations for care
- Develop a service plan to address identified individual client needs in accordance with company procedures
- Conduct ongoing client home visits to ensure proper care and standards are met
- Ensure all contractual obligations are met by direct care workers, review and correct any deficiencies in a timely manner
- Ensure notification to direct care worker if service termination occurs
- Provide on call after hours support
- Adjust and manage scheduling changes
- Investigate and research incident and grievances
Requirements:
- High school diploma or equivalent required
- Minimum three years' experience with service coordination or delivery required
- Minimum two years supervisory experience required
- Must be bilingual
We're looking for an efficient planner who can keep information and people organized, a leader and a coach who cares about the success of their team, a creative problem-solver who isn't afraid to analyze situations and make adjustments, and a mediator who can build trusting relationships naturally.
Salary : $60,000 - $90,000
