What are the responsibilities and job description for the Help Desk Technician position at Mozaic?
Many People... One Strong Community... Join Our Growing Team!
Mozaic is searching for an Information Systems Help Desk Technician to join our growing team of professionals!
Technician Responsibilities:
Maintain and troubleshoot computer hardware, applications, and peripheral equipment to support staff or contractors as needed. Collaborate with agency staff and contractors to develop more efficient workflows using agency-owned technology or applications. Provide level-one network troubleshooting to resolve equipment communication issues. Create, manage, and maintain agency or contractor accounts across systems such as Active Directory, Exchange, and other Information Systems-controlled platforms. Set up computers, peripherals, and other technology to equip new hires or current staff with the tools necessary for their roles. Research, recommend, and assist with implementing software and hardware upgrades, patches, and fixes. Conduct audits of agency computers, user accounts, file access, and compliance with HIPAA, NIST, CMMC, or other relevant standards. Stay informed about advancements in technology, security policies, applications, and other Information Systems topics to maintain expertise in the field.
Technician Qualifications:
A high school diploma with at least two years of experience providing hardware and software support to small-to-medium-sized companies is required. Proficiency with Windows operating systems, Microsoft Office Suite, and Microsoft Active Directory is essential, with knowledge of basic networking concepts or theory preferred. Experience working with computer hardware, laptops, printers, and other business technology is also preferred. The ideal candidate must demonstrate strong communication skills and the ability to work effectively within a team environment. A customer service-oriented approach is crucial, along with the ability to collaborate efficiently with teams outside the IT/IS department.
Our Benefits Include:
- Medical, Dental and Vision Insurance
- 403(b) Retirement Plan with Employer Match
- 20 Paid Vacation Days and 8 Paid Holidays
- Work Today, Get Paid Today
- Eligibility for Student Loan Forgiveness Program & Tuition Reimbursement
- Flexible Spending Accounts - Medical & Dependent Care
- Pet Insurance
- Pre-Paid Legal Services
- Employee Assistance Program & Wellness Incentives
- Paid Comprehensive Training and Certification Programs
Schedule: Full Time β’ Monday-Friday 8am-4pm
Hours Per Week: 37.5 hours
Pay Range: $18.00 - $21.00
Locations: Waterloo, Penn Yan, Auburn
Why Choose Mozaic?
Mozaic is a not-for-profit organization based in the Finger Lakes Region, specializing in providing services and residential facilities for people with intellectual and developmental disabilities. We are a prominent advocate for supporting and improving the lives of over 2,000 individuals with disabilities in our area.
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Mozaic is EEO/AA Employer/Veteran/DisabledArc of Seneca Cayuga Arc of Yate
Salary : $18 - $21
