Director of Operations

Position Summary

Mustang Special Utility District (Mustang) is a local governmental entity providing water and water reclamation utility service in Denton, Collin, and Grayson Counties of North Texas. We are the largest Special Utility District in Texas and in one of the fastest-growing areas of the country. Comprising over 38,000 connections over 220 sq. miles. Our motto is Second to None! Providing Lifes Most Precious Resource. Were looking for a key person to join our team as the Director of Operations.

The following consists of a general description of the expectations of this position and is not intended to be all-inclusive, but rather, to highlight and describe the general nature and level of work to be performed. This document should not to be construed as an exhaustive list of all responsibilities, duties, and skills required of the incumbent. The incumbent will be required to follow any other instructions and to perform any other reasonably related job duties and responsibilities requested by their supervisor. Mustang reserves the right to revise or change the job duties and responsibilities, and this Job Description may be updated accordingly. This position is at-will, and this Job Description does not constitute a written or implied contract of employment.

The Director of Operations at Mustang Special Utility District is responsible for providing high-level leadership, strategic direction, and operational oversight for the districts water and wastewater services. This role involves managing water distribution, wastewater collection, and related infrastructure to ensure reliable, safe, and efficient service for all district customers. The Director of Operations collaborates closely with the Assistant General Manager to implement policies, oversee capital projects, manage budgetary allocations, and maintain regulatory compliance. This position also plays a key role in long-term planning, resource management, and stakeholder engagement to support Mustang's mission and goals.

Essential Functions, Duties, and Responsibilities:

The following Essential Functions are the primary job duties that incumbent must be able to perform unassisted or with some reasonable accommodation by the employer.

Essential Functions:

• Leadership and Strategic Planning: Collaborate with the Assistant General Manager to develop and execute strategic goals and initiatives that align with the district's mission. Lead the development of short-term and long-term plans to ensure water and wastewater systems meet current and future needs.
• Operational Oversight: Oversee the daily operations of water distribution and wastewater collection services. Ensure that all operations comply with state and federal regulatory standards and that infrastructure is maintained to guarantee consistent service delivery.
• Regulatory Compliance and Risk Management: Ensure all district activities meet TCEQ, EPA, and other regulatory requirements. Lead risk management initiatives and emergency preparedness programs to protect district assets, employees, and the community.
• Project Management and Capital Improvement: Supervise and direct all major capital projects, including infrastructure improvements, system upgrades, and new facility development. Ensure projects meet quality standards, timelines, and budget constraints.
• Financial Oversight and Budgeting: Develop and manage the operating and capital budgets in alignment with district goals. Monitor expenditures, provide financial analysis, and implement cost-saving measures where appropriate to optimize resource allocation.
• Team Development and Management: Lead the recruitment, training, and development of department leaders and staff. Foster a positive work environment that encourages teamwork, accountability, and professional growth.
• Policy Development and Implementation: Collaborate with district leadership to develop and enforce policies, procedures, and operational standards. Ensure policies align with industry best practices and regulatory requirements.
• Stakeholder Engagement and Communication: Act as a liaison between the district and various stakeholders, including customers, regulatory agencies, local governments, and community organizations. Represent the district at public meetings, regulatory hearings, and professional conferences.
• Data Analysis and Reporting: Oversee the collection and analysis of operational data to assess performance identify improvement areas and make data-driven decisions. Prepare and present reports to the Board of Directors, stakeholders, and regulatory bodies as required.
• Emergency Response and Crisis Management: Serve as a primary point of contact for crisis situations, coordinating response efforts and ensuring that all teams are prepared to address emergencies affecting water and wastewater systems.

Managerial Duties and Responsibilities:

• Champion a team culture where collaboration, innovation, creativity, and a commitment to ongoing improvement are valued. As a leader at Mustang Special Utility District, you will foster an environment that nurtures engaged employees dedicated to reaching personal, team, and organizational ambitions.
• Effectively manage and guide staff within your area of responsibility, ensuring each member receives the support they need. You will do this within the boundaries of Texas state laws and in alignment with Mustang Special Utility Districts policies, guidelines, and operational rules.
• Uphold and enforce Mustang Special Utility Districts established policies, protocols, and Standard Operating Procedures (SOPs). Its crucial that these practices comply with relevant legal, regulatory, and quality standards to maintain our integrity as a trusted government entity.
• Lead with a focus on directing work procedures, balancing workloads, and scheduling to maximize efficiency and productivity within your team.
• Work closely with your team to pinpoint their professional development needs. Commit to their growth by coaching, developing, and providing resources that enhance their skills, knowledge, performance, and productivity.
• Address any issues related to performance, conduct, or behavior in a timely and collaborative manner. Document all corrective actions, performance improvement plans, and disciplinary measures, adhering to Mustang Special Utility Districts policies and the principles of positive, progressive corrective action/discipline.
• Ensure that the working environment for your team is safe and meets all relevant regulations and Mustang Special Utility Districts safety policies.
• Management of safety equipment and uniforms, ensuring compliance with regulatory standards and district policies. Maintain inventory and ensure proper usage and maintenance.
• Ensure that all employees within the department complete required training programs and provide additional support as needed to ensure compliance and competency.

Managerial Accountabilities:

• Entrusted with considerable decision-making power essential for the efficient functioning of the district. Must exhibit high levels of accountability, decisiveness, and ownership over their designated operations, understanding the implications of their actions on the district's success.
• Implement and monitor processes to improve operational efficiency and effectiveness, ensuring reliable and uninterrupted water service.
• Promote and implement practices that support environmental sustainability, such as water conservation initiatives and waste reduction programs.
• Oversee the management of equipment, assets, and materials, ensuring they are utilized effectively and maintained appropriately. Supervise initial maintenance operations and protect assets to support the districts operational efficiency.
• Manage departmental budgets with fiscal discipline, ensuring financial decisions align with the districts strategic goals. Optimize resource allocation to meet financial targets and maintain fiscal health.

At Mustang Special Utility District, we are committed to embodying our core values encapsulated in the S.T.R.E.A.M. framework: Standards, Teamwork, Respect, Excellence, Adaptability, and Mastery. These values are the foundation of our culture and guide our actions, ensuring we serve our community with commitment and integrity.

• Standards: We are committed to excellence in every task we undertake, reflecting the high standards we set for ourselves and our services. Each employee is responsible for upholding our commitment to quality, mirroring the dedication we would expect in our own families' service experiences.
• Teamwork: Like a well-coordinated team in a relay race, we pass our responsibilities with trust and efficiency, knowing that our collective success depends on the support and collaboration of every member.
• Respect: We treat each other with the same respect and kindness as a close friend or neighbor, fostering an environment of mutual respect where all voices are heard and valued.
• Excellence: We aim for the pinnacle of excellence, like an athlete striving for a personal best, by leveraging our skills and knowledge to overcome challenges and deliver outstanding results.
• Adaptability: As seasoned travelers adapt to new cultures, we remain flexible and open to change, ready to learn and grow from each new challenge and opportunity.
• Mastery: Our journey towards mastery is akin to an artisan refining their craft, where continuous learning and integrity shape our professional path, ensuring we deliver services of the highest ethical standards.

As part of the Mustang team, each employee is not just a contributor but a living example of these values. From the moment you join and throughout your journey with us, we all share the responsibility to embody and uphold these principles, ensuring the Mustang Special Utility District remains a place of excellence, respect, and shared success.

Position Specifications:

This position is classified as Exempt under the provisions of the Fair Labor Standards Act and is not subject to the organizations policies and procedures pertaining to overtime hours.

Education:

Required:

• Bachelors degree in business administration, Public Administration, Civil Engineering, or a Related Field: An advanced degree may substitute for some experience requirements.
• Certification: Texas Professional Engineer (PE) License or TCEQ Class A Water License (or willingness to obtain within one year) is preferred.

Experience:

Required:

• 10 Years of Progressive Experience in Water Utilities or Related Field: At least 6 years in a senior management or supervisory role within a public utility, overseeing water and wastewater services.

Knowledge, Skills, and Abilities:

• Water Utility Knowledge: Extensive knowledge of water distribution and wastewater collection systems, including regulatory compliance, safety standards, and operational procedures.
• Leadership and Management: Proven ability to lead large teams, develop talent, and manage senior-level staff effectively.
• Strategic Thinking: Ability to align operational goals with the districts mission and adapt to changing industry and regulatory landscapes.
• Financial Acumen: Strong understanding of budgeting, financial planning, and resource allocation within a public utility.
• Regulatory Knowledge: Familiarity with TCEQ and EPA regulations governing water utilities, as well as experience in preparing for and managing regulatory audits.
• Communication Skills: Excellent verbal and written communication skills for effective interaction with internal teams, Board of Directors, public officials, and the community.
• Analytical Skills: Strong analytical skills for evaluating operational data, identifying trends, and implementing improvements.
• Emergency Preparedness: Knowledge of emergency response protocols and crisis management within a utility context.

Training/Professional Development Requirements:

• Ongoing Regulatory Training: Participate in continuous training on TCEQ and EPA regulations, as well as updates in industry standards and best practices.
• Leadership Development: Engage in leadership workshops, professional development seminars, and certification courses to enhance management capabilities.
• Technical Skills Development: Attend training on the latest water and wastewater technologies, SCADA systems, and infrastructure advancements relevant to the districts operations.

Visual Acuity, Hearing, Speaking, Manual Dexterity:

• Visual Acuity: Ability to read and interpret technical documents, engineering plans, and regulatory guidelines.
• Hearing: Ability to comprehend information and respond effectively in team meetings and public forums.
• Speaking: Strong verbal skills to communicate policies, plans, and updates to stakeholders, employees, and board members.
• Manual Dexterity: Ability to use standard office equipment, including computers, and manage detailed reporting tasks.

Mental Demand:

• Critical Thinking and Problem-Solving: Ability to evaluate complex operational issues, identify solutions, and make high-stakes decisions under pressure.
• Attention to Detail: High degree of accuracy and attention to detail when developing policies, reviewing regulatory requirements, and managing budgets.
• Multitasking: Capability to manage multiple projects, deadlines, and stakeholder requests simultaneously.
• Stress Management: Resilience and composure in high-pressure situations, including emergencies and public meetings.

Environment/Working Conditions:

• Office and Field Work: This role requires work both in an office setting and on-site at district facilities, occasionally in varying weather conditions.
• Physical Requirements: Ability to sit or stand for prolonged periods, as well as occasional lifting of light materials (up to 25 pounds).
• Extended Hours and On-Call Availability: Must be available outside of regular working hours to respond to emergencies, system failures, or critical meetings.
• Travel: Occasional travel may be required to attend professional conferences, regulatory hearings, and other relevant events.

Conditions Of Employment:

• Must have a valid Class "C" Driver's License before employment (must obtain Texas Class "C" driver's license within 30 days of hire per state law).
• Must pass a drug test, criminal history background check, and social security number verification check.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job. Mustang SUD is an Equal Opportunity Employer. Applicants are considered for positions for which they have applied without regard to any characteristics protected by law. These general guidelines do not constitute an exhaustive list of qualifications or essential functions of the position. All qualified applicants will receive consideration without regard to color, race, religion, national origin, age (over 40), physical or mental disability, sex (including pregnancy, gender identity, and sexual orientation), citizenship, veterans status, genetic information or any other characteristic protected by applicable federal, state or local laws.