What are the responsibilities and job description for the Call Center Agent position at NDM Hospitality Services?
Are you ready for an amazing, thrilling, fast paced career in hospitality? Are you looking to enhance your talents and grow in the industry? We have open opportunities to provide you with an amazing future as a part of our team.
The Call Center Team Agent is involved in all aspects of day-to-day operations of Rentyl Resorts home rental inventory. This includes but is not limited to promoting awareness of brand image internally and externally. Use of sales techniques that maximize revenue while maintaining existing guest loyalty to LRR. Assist with team member questions about property facilities/services.
Company Overview:
NDM is a family-owned hospitality business that started in F&B and is now expanding into vacation rentals. We are creating a new sector in hospitality by creating identifiable brands with consistent accommodations, services and amenities within the vacation rental space. Imagine combining the comforts of a vacation home with the experience and consistency of a world class resort.
Position Summary: The successful candidate shall have a minimum of 6 months of similar experience
Our Benefits:
- Health, Dental, Vision, Free Life Insurance
- 401k Plan Available
- Discounted Hotel rooms
- Discount in F&B outlets
- Development opportunities
- Employee appreciation events
- Recognition and Rewards Program
- And Many more!
Main Duties:
- Create, modify and cancel reservations as requested by client and internal team members.
- Receive calls and initiate chats with potential guest over the phone and through the company website
- Provide complete and accurate information to guests on every telephone call and in every chat.
- Identifying opportunities to upsell different Encore Resort rental homes and services.
- Provide internal department support for new bookings and attending to more specific request.
- Produce reports for both internal department and management teams.
- Use the internal ticketing system to log calls and follow up on reservation leads.
- Other duties to be assigned by management team.
Education & Experience:
- High School diploma or equivalent and/or experience in a hotel, property management, and or customer service-based profession preferred
- Bi-lingual English and Portuguese or English and Mandarin preferred
- Experience in call center reservations booking preferred
- Phone systems knowledge is a plus
- Excellent customer service skills in person and via the phone is required
- Ability to be a self-starter and innovate new processes is essential
Physical requirements:
- Flexible and long hours sometimes required including working weekends, holidays, and hours exceeding 40
- Great Perks and Benefits - Work with a "Win from within company"
- NDM Hospitality is an equal opportunity Employer
NDM Hospitality is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.