What are the responsibilities and job description for the Call Center Agent position at Renewal by Andersen?
Job Details
The Renewal by Andersen of Florida ISC (Inside Sales Center) Agent duties include: assisting the ISC Team in maximizing the conversion rate of calls, leads and inquiries into scheduled appointments via a prescribed appointment setting methodology for Renewal by Andersen. This job reports to our Orlando office five days a week.
What We Offer
* Hourly pay weekly bonuses = average pay of $16-$17 per hour
* A great, business casual work environment
* Health, Dental, Vision, and Life Insurance
* Daytime schedule
* Work either Sunday - Thursday or Tuesday - Saturday
* Paid Time Off
* Paid Holidays
* Opportunities for training and advancement
Requirements
* Take inbound calls for customer service related questions and leads
* Appointment Calendar and Capacity - Ensure that slots are being filled with appointments
* Outbound warm-calling - outbound calls to potential clients and previous customers to generate more leads
* Delight customers, as outlined in Renewal by Andersen's Signature Service program
* Average 22 outbound call attempts per hour
* Must be able to type 30 WPM
Renewal by Andersen careers offer unrivaled opportunity! Our employees bring to life our key core values: integrity, alignment, achievement, balance and commitment. If these values are also important to you, we want you on our team! We are a nationwide premium window and door replacement company based in Orlando, Florida that offers its employees a chance to work in a growing industry with opportunities to grow and advance within the company.
We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Salary : $16 - $17