Miles House, Clerk

GENERAL DESCRIPTION: 

Responsible for providing general administrative support to Netcare’s Miles House including appointments for clients, referral and discharge management, copying, faxing, preparing rooms for clients, stocking, ordering and other related duties. 

POSITIONS SUPERVISED:

 None

ESSENTIAL DUTIES AND RESPONSIBILITIES 

1. Assist with the day-to-day operations which will include administrative tasks, managing the environment of care, all required documentation as well as assist with client throughput. 
2. Greets all new clients and assists them in completing all admission paperwork. 
3. Complete the Inpatient intake bundle with client and ensures all information is correct. Completes orientation to unit with client. 
4. Processes client property and manages storage of property. Accurately inventories and documents client belongings according to procedure.
5. Answers door, phone. Provides support duties, including keeping statistics, faxing paperwork, retrieving charts and other documentation, making copies, electronically posting client’s information, preparing hospital packets, word processing, faxes. 
6. Requests medical records from other agencies/hospitals. 
7. Schedules outpatient appointments for clients with other agencies. 
8. Prepare rooms for clients. Maintains cleanliness of the unit environment by making the beds upon client discharge, sanitizing and clean-up tasks in rooms and on the unit. 
9. Assembles welcome baskets. Maintains inventory of supplies, including ordering, rotating, stocking food, and ordering unit supplies, and supply monitoring. 
10. Maintains paper forms in most recent version, prepares copies for later use. Assists Leadership in preparing for regulatory audits. 
11. Performs client observation rounds and documents observations and interactions in electronic health record. 
12. Monitors and reports on location and activities of all clients in the facility throughout the shift.
13. Maintains the environment of care. Reports safety and building needs timely.
14. Completes incident reports as needed.
15.  Demonstrated humility and competence of the culture of the clients served. 
16. Provides exceptional customer service to clients, visitors, coworkers, and other professionals. Assist with compliance with external entities specific to ODMHAS, CARF, ADAMH and accreditation requirements. 
17. Maintains competencies by staying current on all required mandatory training without prompting, including qualified mental health specialist and residential trainings. 
18. Attending all applicable meetings and trainings and serves on internal committees as necessary.
19. Monitors safety and security of residents, facility and equipment, notifying the manager and/or other staff as appropriate of problems or potential problems. 
20. Coordinate and cross covers with Unit Clerk at CSU.
21. Performs other duties as assigned.

ESSENTIAL KNOWLEDGE, SKILLS AND ABILITIES:

1. Strong organizational skills and attention to detail.
2. Basic knowledge of office practices and procedures.
3. Ability to operate various computer programs, including excel, word, and outlook to produce reports, correspondences, etc.
4. Able to multitask.
5. Ability to hear and speak well enough to converse with clients, other employees, other professionals in person or on the phone and attending meetings.
6. Exhibits flexibility and ability to manage multiple demands in a fast-paced environment.
7. Ability to work with clients having a variety of mental health and AOD problems.
8. Ability to engage in problem solving.
9. Ability to achieve and maintain certification in required training programs.

MINIMUM QUALIFICATIONS:

Required: Associate degree in related field, and/or relevant work experience in medical office administrative support or as hospital unit clerk. Basic computer, telephone, and exceptional customer service skills.