Thrift Store Manager

APPLY at FargoNLC.org/Employment to be considered*

Position Description: Purpose and Function

Summary

The Thrift Store Manager is responsible for the oversight of all aspects of New Life Center’s South Thrift Store (new location opening Spring of 2022) operation from processing donations (sorting, pricing and tagging) to final sale. The manager supervises and oversees all sales associates, as well as the sorting and pricing team. This individual partners with the Warehouse Supervisor to facilitate the flow of product inventory from receiving to sales floor, as well as managing other logistic processes.

Essential Responsibilities

Essential Function 1: Thrift Store Operations

• Work closely with production staff to facilitate inventory flow from receiving to sales floor

• Oversee merchandise and store layout

• Supervise donation in-take process, monitor inventory levels and, maintain adequate storage space

• Develop and implement new ideas to maintain current customer base, as well as attract new customers

• Work with Operations Director to ensure store financial stability, including budgeting and reporting

• Assist Leadership team in evaluating production metrics and point of sale (POS) reporting systems

Essential Function 2: Personnel Supervision

• Supervise and manage staff including hiring, reviewing, disciplining and terminating

• Provide on-site job training, coaching, and mentoring for staff and work therapy guests

• Train staff to model job skills for work therapy guests

• Uphold healthy boundaries with staff and guests

• Ensure positive customer experience by providing effective staff organizational and customer service training

• Collaborate with Program staff to ensure effective communication and workflow between the store and shelter

• Work with volunteer coordinator to staff volunteers and ensure positive experience

Essential Function 3: Other Duties

• Manage in-kind clothing and household goods voucher program as appropriate

• Participate in strategic planning and continuous improvement processes as necessary

• Represent New Life Center at various community functions as requested

• Work collaboratively with area organizations to ensure organizational objectives are met

Skills & Qualifications

Personal

• Personal, evident, and growing relationship with Christ

• Encourager and leader for the team

• Compassionate heart for those in need

• Willingness to serve others

Education/Experience

• Bachelor’s degree in retail and sales management preferred but not required

• Minimum 3 years’ experience with personnel management and/or supervision

• Experience with retail sales and merchandising

Skills

• Excellent interpersonal, verbal, and written communication skills

• Demonstrated effective time management and organizational skills

• Ability to use independent judgment to accomplish goals

• Creative, positive, and passionate for work

• Adapt positively to continuous change

• Must be able to motivate and coach individuals

• Ability to maintain a high level of confidentiality and personal integrity

• Ability to work independently and as part of a team

• Ability to organize and prioritize duties

• Proficient in desktop computer applications software (preferably Microsoft Office)

How to Apply

Visit https://www.fargonlc.org/employment to apply.

Job Type: Full-time

Pay: $38,000.00 - $40,000.00 per year

Benefits:

• 401(k)
• Health insurance
• Paid time off

Schedule:

• 8 hour shift

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 2 years (Required)

Work Location: One location