Position Summary

Manages clinic calendars to ensure patient appointments are scheduled in an efficient and productive manner, providing excellent customer service. Responsible for operating a multi-line switchboard, operates in house paging system in a professional manner and maintains a general information center for the facility.

Schedule:

• Flexible, may require some evening and weekends

Primary Duties and Responsibilities

• Work in practice management system database calendar for clinic site
• Accept and confirm patient appointments over the telephone
• Conduct outbound phone calls for follow-up appointments and reminder patient appointments
• Conduct patient care surveys for patient care reports
• Documents and reports patient complaints and grievances to supervisor for appropriate corrective action plan
• Update and maintain logs of patient phone calls and appointments
• Other duties as designated by Clinic Manager or Operations Director

Secondary Duties and Responsibilities

• Answers telephone, take messages, schedule appointments and provide general agency and/or program information
• Log calls for different departments
• Open and distribute mail accordingly.

Minimum Requirements

• Microsoft Office (Word, Excel, Outlook)
• Excellent Communication Skills
• Excellent Customer Service
• Bilingual English/Spanish required
• Ability to work as a team player and work independently
• Reliable transportation
• Must be able to travel from facility to facility
• This position requires 10 % travel outside the local area.

Required Education/Experience and/or Licensure/Certifications

• Medical Administrative Assistant Diploma High School Diploma and/or GED equivalent preferred, but not required.
• 1 Year minimum customer service experience, preferably in a medical setting
• Commitment to goals and philosophy of Northeast Community Clinic
• Valid State Identification

Physical Requirements and Working Conditions

• OSHA Category 3 Involves no regular exposure to blood, body fluids, or tissues, and tasks that involve exposure to blood, body fluids, or tissues are not a condition of employment.
• The work is majority of the time sedentary in nature.
• The employee is regularly required to communicate, frequently required to use repetitive motions, move, remain stationary, regularly push, pull and lift up to 20 pounds and occasionally push, pull and lift up to 40 pounds.
• Must possess mobility to work in a standard office/clinic setting (in some cases both settings) and to use standard office/clinic equipment, including a computer, stamina to maintain attention to detail despite interruptions, read printed materials and use a computer, and communicate in person and over the telephone.