What are the responsibilities and job description for the Service Advisor - Quick Lube position at Northtown Automotive Companies?
Occupational Summary:
- The responsibilities of the Quick Lube Service Advisor encompass the proper resolution of customer and vehicle-related concerns, maintaining a level of customer satisfaction that is at or above dealer standards, meeting pre-determined service sales objectives, and the thorough and accurate performance of designated administrative activities.
Schedule:
- Full-time, 3 day rotating schedule : 7:30AM - 9:00PM (Monday/Tuesday/Wednesday for four weeks in a row and then Thursday/Friday/Saturday for the four weeks)
Essential Job Functions:
- Greet all guests with warmth, courtesy, and professionalism.
- Create an accurate Repair Order and verify all information for accuracy with the customer.
- Work with customers to address any concerns they may have, prior to receiving any scheduled work.
- Maintain CSI Index Rating
- Maintain a dealership-prescribed standard for hours per customer repair order written.
- Ensure that all documents are properly accounted for
- Understand and follow federal, state, & local regulations, such as those governing the disposal of hazardous wastes, OSHA, etc.
- Communicate with customers to determine the nature of the mechanical issue.
- Perform a walk around on every vehicle
- Provide estimates for labor and parts.
- Establish time promised.
- Follow up progress of each repair order during the day. Contact customer regarding any changes in the estimate OR time promised.
- Sell proper repairs and/or services responsive to customers needs, adhering to approved sales objectives.
- Fully utilize the computer system to aid in selling the maintenance services due on every vehicle.
- Carefully inspect every completed repair order. Ensure pricing accuracy (compare to estimate) and legibility.
- Document flat rate time or other required timekeeping according to the service department and/or manufacturers procedures.
- Perform other specific administrative functions as directed by service management.
- Handle inquiries regarding work in process and appointments.
- Participate in all training programs that are made available.
Qualifications:
- Professional personal appearance
- Valid in-state drivers license.
- Previous, successful, Customer Service/Sales experience
- Ability to read and comprehend instructions, both verbal and written.
- Ability to operate smartphone, tablet, and/or PC.
- Ability to stand/walk for the majority of the work day