What are the responsibilities and job description for the Deposit Servicing Specialist position at Northwestern Bank?
Deposit Servicing Specialist
Northwestern Bank, a proud member of the greater Chippewa Valley communities since 1904, is currently accepting applications for a full-time Deposit Servicing Specialist for our Main Bank, located in downtown Chippewa Falls.
This position will be regularly scheduled to work Monday through Friday, approximately 9:30 a.m. to 5:30 p.m.
The primary duties of this position include operating the check scanner and encoding all items, ensuring each batch is balanced prior to submitting the batch to our core processor, assisting customers with remote deposit setup, performing cash letter adjustments as required, and researching outstanding entries. In addition, this position will assist the team by serving as a backup for a combination of the duties listed in the job description which can be found below.
The ideal applicant will love working with people, have the desire to provide a high-quality customer experience, be detail oriented, be willing to work in a team environment, and will exemplify our Core Values of deliver an exceptional experience, shine through service, create positive impact, lead with integrity, and foster genuine relationships. Northwestern Bank is very supportive of the communities that we serve, offers a great work environment, and keeps a positive work-life balance for our employees.
In addition to a competitive wage, Northwestern Bank offers the following benefit plans:
- Generous 401K plan
- Health, Dental, Vision, Life, and Long-Term Disability Insurance
- Incentive Bonus program
- Paid Vacation, Holiday, and Sick time
- Paid Parental Leave and Child Sick days
Northwestern Bank
About Northwestern Bank
Northwestern Bank is a locally owned, community bank proudly serving our communities for over 100 years. We are building stronger communities where people matter, and we do that by putting our core values in action.
Northwestern Bank is a reflection of each of the communities we serve and like our communities we are strong, committed, and genuine. We treat customers like family, giving sound advice, and honest financial direction.
About Our Employees
Northwestern Bank employees are remarkable in their commitment to our communities, customers, and to each other. They bring our values to life as they perform their day-to-day responsibilities, make decisions, and in how they treat others. Our employees regularly rise above expectations as they seek to help others, always being truthful, respectful, and trustworthy. They serve our communities through active volunteerism.
Deposit Servicing Specialist
Position Summary:
Responsible for properly recording customer financial transactions. Services needs of customers by providing assistance and information regarding status of bank accounts. Accountable for balancing customer account information to general ledger. Encoding all transactions thru item processing software, making it possible to capture and transmit these items to Fiserv Item Processing. Works with Tellers to ensure that all transaction batches are balanced prior to Fiserv transmission.
Principal Duties and Responsibilities
Responsible for or serve as a backup for the following duties:
- Reviewing daily overdraft items and determines whether to honor or return them or close the account, according to policy and individual customer situation. Processes overdrafts according to established procedures. Assesses circumstances and makes decisions on collecting or waiving overdraft fees. Refers NSF checks back to originator and charges account accordingly. Follows collection procedures on NSF checks. Assists in editing proofs and operating sorter.
- Account maintenance functions: Balances in process accounts including loan, DDA, and savings. Validates loan accounts and general ledger tickets. Prepares account reports. Posts all customer account changes including address changes. Reviews unposted general ledger accounts and makes necessary corrections. Balances general ledger accounts for MasterCard, and money orders. Notifies supervisor immediately of any suspicious activity or questionable transactions. Balance loan and deposit principal, accrued interest daily. Place warnings on accounts, stop payments, and take any other actions, as necessary to the account. Combine statements, if applicable.
- ACH function - Consumer: sets up ACH activity, reviews ACH activity with proper customer authorization and resolve customer ACH problems.
- ACH function - Commercial: assists customers with ACH files. Work closely with Cash Management Specialist on setting up commercial customers with online banking and then troubleshooting. Prepare yearly calendars, payroll charging, and sends out reports to management. File previous year ACH files in the basement.
- Order Debit cards and handle fraud complaints related to Debit Cards.
- Pull unposted checks, verifies point of deposits and pays or returns items. Edits suspect report and checks any stop payments. Return check process: prepares reversal, verifies account number on return check notice, posts information on computer terminal, stamps check with appropriate funds available as paid.
- Reviewing and following up on the collection of bad checks according to established procedures. Prepares proper legal forms and corresponds with appropriate police departments.
- Maintaining all CIF information (both on signature cards and on computer). Verify all new deposit accounts and make necessary changes on system.
- Preparing and maintaining required government reporting information according to established regulations and bank procedures.
- Assist customers with their Deposit Servicing related inquiries or concerns, in person and by telephone, such as, provides balance information, balance checkbooks, telephone transfers.
- Correcting issues with deposit accounts as far as reversals if items posted incorrectly.
- Preparing CD and Bill payment checks and entries for mailing.
- Maintaining specifications and setting up new products.
- Returning social security payments for deceased customers and preparing reclamations.
- Setting up vendors for the loan department, inputting savings bond interest in the system throughout the year and then balancing them at year-end and completing and sending in reporting information.
- Submitting quarterly sales tax
- Operating check scanner and encode items for all Branches. Ensuring each batch is balanced before submitting to Fiserv.
- Performs computer room duties as needed, including the printing of checks, changing back-up disks, etc.
- Performs cash letter adjustments as required.
- Research outstanding entries on the US Bank statement.
- Assist customers in getting set up with remote deposit.
- Assist commercial customers in Business Online, including logging in and handling customer problems with password and lock out.
- Monitors the external email that arrives on the computer outside of COO’s office.
- Releasing incoming wires; contact customers and assist with problems.
Additional Duties and Responsibilities:
May be responsible or serve as back up for:
- Verifying information for customer statements and stuffing statements to be sent to customers. Prepare outgoing mail.
- Locating information for customer or co-worker on Director or CD Rom and complete inquiries regarding customer accounts.
- Maintaining up-to-date job knowledge through industry appropriate reading. Takes lead in informing employees of new enhancements to deposit, CIF and government reporting system.
- Assist customers with internet banking, Mobiliti, Zelle, Bill Payment and Online Banking
Work Relationships and Scope:
Reports directly to Deposit Servicing Supervisor. Significant interaction with other Deposit Servicing personnel relating to tasks being performed. Has regular contact with Teller, CSRs, and other Bank personnel. Because of variety of duties, position requires knowledge of majority of functions to ensure backup coverage, however, specialization in certain areas is required. Has access to very confidential customer financial information. Has some contact with customers, usually concerning deposit corrections.
Measures of Performance:
Quality, accuracy, reliability, thoroughness and timeliness of services provided to the Bank and to customers; customer satisfaction with services provided; effectively communicates and develops good working relationships with co-workers and customers; professional workplace appearance and conduct; keeps Bank, customer, and employee information confidential; participates in training; reliability in reporting to work regularly and on time; understands and adheres to Bank policies and procedures; informs customers and potential customers of additional Bank services through cross-selling.
Benefits Offered to Full-time Positions:
- Competitive Pay
- Generous 401K plan
- Health, Dental, Vision, Life, and Long-Term Disability Insurance
- Incentive Bonus program
- Paid Vacation, Holiday, and Sick time
Knowledge, Skills and Abilities Required:
High school diploma or equivalent required. Additional schooling including bookkeeping preferred. One to three years financial institution experience necessary. Individual should possess: excellent mathematical capabilities including ability to deal with fractions, decimals and percentages, technical ability to operate computer, 10-key calculator, typewriter, and proof machine; good verbal communication skills; legible handwriting; ability to deal with confidential data (customer account transactions and balances); ability to interact professionally with a variety of people, dealing effectively with difficult customers. Individual must deal effectively with time pressures and stress.
Working Conditions:
Work is performed largely in a pleasant bank office environment with minimal chance for personal injury. Prolonged and frequent mental and visual concentration for usage of PC required. Prolonged sitting and/or standing may be required in operation of proofing. Hours of work are generally during regular business hours. Occasional unscheduled overtime may be required. May have to work an occasional Saturday in proof/bookkeeping area.
General:
This job description describes the general nature and level of work performed by employee assigned to this position. It does not state or imply that these are the only duties and responsibilities assigned to the job. The employee may be required to perform other job-related duties as requested by the supervisor. All requirements are subject to change over time, and to possible modification to reasonably accommodate individuals with a disability.