EHR Support Specialist

Purpose of Position:

Serve as a member of the EHR team in a supporting role, assisting with the documentation process for physicians and clinical staff from initial training through continuous optomization.  Support the EHR analyst team in EHR testing, data collection and reporting, ongoing training and support, change management, and day to day department fuctions as needed. 

Uphold the organization’s vision, mission, and corporate values.  Demonstrate understanding of and compliance with organization’s policies, procedures, code of conduct and work rules.

Essential Functions:

• Assist clinical staff in the use of the electronic health record and respond to questions and ‘how to’ requests from clinical staff
• Log incidents and issues to communicate directly to the informatics team members
• Establish interpersonal relationships with medical personnel and promote an atmosphere that encourages enthusiasm and user participation with the applications
• Create a positive environment for reporting application and/or system deficiencies for system improvements and enhanced functionality
• Promote teamwork and participate as an active member of the team
• Adhere to established procedures and display professional demeanor to effectively interact with staff, providers and team members
• Competently utilize Cerner Millennium and its associated applications to support troubleshooting, reporting of issues for escalation, and overall system optimization
• Utilize electronic tools including Cerner, Microsoft programs, and other tools as needed for data collection and reporting
• Assist in monitoring and active follow-up of documentation and charting deficiencies to support Med Staff and HIM in the continuous accuracy and completion of the medical record
• Perform other duties as assigned

Personal Traits:

All Norton Sound Health Corporation employees are expected to consistently demonstrate the organization’s values: integrity, cultural sensitivity and respect for traditional values, continual learning and improving, compassion, teamwork and pride.  Employees are expected to demonstrate integrity, professionalism, accountability, cooperation with and consideration of others.

Required Knowledge:

All Norton Sound Health Corporation employees are expected to have general knowledge of typical office technologies such as computers, printers, copiers, fax machines, and typical office software.

Job Specific knowledge is listed below:

• Above average knowledge of computer use and operation
• Knowledge and competence with a variety of software programs
• Knowledge and competence in the function and use of Electronic Health Records
• Knowledge of healthcare and clinical systems preferred

Required Skills and Abilities:

All Norton Sound Health Corporation employees are expected to have a broad range of skills and abilities centered on a strong patient focus, efficient performance, and teamwork.  All employees should have patient/customer service skills, interpersonal skills and good communication skills.  All employees should have the ability to manage their time and organize their work to ensure efficient performance.  In addition, all employees should have the ability to follow policy, procedure and instructions, actively communicate with their supervisors to ensure understanding and manage their work accordingly.  Finally, all employees should have the ability to understand and manage patient/customer confidentiality.

Job specific skills and abilities are listed below: 

• Above average customer service and interpersonal skills
• Above average computer skills including use of word processing, spreadsheets and office software
• Strong competence in Microsoft Excel including writing custom formulas and creating and modifying pivot tables

Minimum Requirements

Physical Requirements:

∙Use hands and arms to operate office or clinical equipment

∙Sit more than half the workday

∙Stand and/or walk less than half the workday

∙Bend, stretch, twist, crouch and/or reach

∙View electronic monitors for prolonged periods of time

∙Use hands and arm for repetitive motion tasks

∙Lift or carry unaided between 25 and 50 pounds

∙Push or pull using up to moderate force

Working Conditions:

∙Work is conducted in a standard office environment but incumbent may often enter a typical clinical environment during the course of their work. This could expose the incumbent to latex, biohazard or other harmful substances

∙Some travel may be required