Inside Sales Representative

Are you passionate about Inside Sales? Do you enjoy working in a fast-paced environment where you are an integral part of the day-to-day success of an organization that cares about their Team Members?

What NVP Has to Offer

• Quarterly Bonus Potential of $2,000.00
• $500 Sign-On Bonus
• 80 Hours of PTO
• Health Insurance including Vision and Dental
• 401k with Employer Match
• Monthly Gas Allowance

Job Summary

The BDC Inside Sales Representative will act as a liaison between our Marketing and Sales teams. The role of the BDC Representative will seek new business opportunities by contacting and developing relationships with potential partners.

ESSENTIAL RESPONSIBILITIES

• Manage a significant amount of inbound and outbound phone calls in a timely manner
• Follow communication scripts when describing various products and services while also explaining future product modifications when necessary
• Identify customer’s needs, provide clarity for all information communicated, research customer’s issues, and provide solutions and/or alternatives
• Stay up to date with new products/services and new pricing/plan payments
• Build and maintain customer relationships by engaging in continuous dialogue to promote the importance of NVP products
• Document all phone conversations by utilizing the call center database in an efficient manner
• Frequently attend educational seminars to improve upon your own professional knowledge and performance level
• Effectively accomplish and exceed individual and company-wide set goals and objectives
• Perform other duties as assigned

WORK EXPERIENCE AND SKILLS

• Associate’s or Bachelor’s Degree preferred
• 1-2 years of experience in an inbound/outbound call center environment, inside sales account representative, or similar role in sales preferred
• Proven track record in a customer support role
• Strong phone and verbal communication skills with a keen sense of listening to customer issues
• Excellent interpersonal and customer service skills with a keen sense of active listening to various issues
• Excellent organizational skills and attention to detail
• Familiarity with CRM systems and practices, and the ability to quickly learn new features on NVP Warranty’s in-house CRM
• Ability to multi-task, set priorities, and manage time effectively
• Tenacity to handle rejection and continue with a positive attitude when dealing with current and future customers
• Proficient with Microsoft Office Suite or other related software

PHYSICAL REQUIREMENTS

• Must be comfortable sitting at a desk and working on a computer
• Must be able to lift 15 pounds at times

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Shift:

• Day shift

Supplemental pay types:

• Bonus opportunities
• Signing bonus

Weekly day range:

• Monday to Friday

Work setting:

• Call center
• In-person

Ability to commute/relocate:

• Independence, OH 44131: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person

Salary : $18 - $20