Computer Operations Support, District 75 - 23430

AMENDED

Position Summary: Computer Operations Support, District 75 with wide latitude for independent initiative and judgement, performs complex functions in maintenance, troubleshooting, repairing or replacing computer components in standalone and/or network (LAN) environment. Computer Operations Support will support and manage existing computer infrastructure, and provide support to the D75 Superintendent’s Staff, Division of Inclusive and Accessible Learning (DIAL), Division of School Leadership (DSL) staff and D75 schools with respect to their computer technology. Performs related work.

Reports to: Executive Director of School Support and Operations

Direct Reports: Consultants

Key Relationships: Division of Instructional and Information Technology (DIIT), DSL, DIAL staff, District 75 Citywide Office staff, and individual D75 schools.

Responsibilities

• Set up new staff with appropriate user accounts, email addresses, and access to necessary systems and applications.
• Provide timely and effective technical support to all staff members, including troubleshooting hardware, software, network, printing and connectivity issues.
• Serve as the first point of contact for IT support requests.
• Monitors technical resources for troubleshooting, diagnosis, resolutions of networked, multi-tiered, mainframe computer operations and data communication.
• Manages data platforms and systems and provides custom operational reports as needed.
• Schedules periodic performance efficiency checks for all operating technical systems.
• Troubleshoots New York City Public Schools (NYCPS) data operation systems.
• Performs complex functions in maintenance, troubleshooting, repairing or replacing computer components in standalone and/or network (LAN) environment.
• Maintains Local Area Network (LAN) at the D75 Superintendent’s office, including patching at IDF and MDFs, as necessary.
• Maintains Claris FileMaker servers and is responsible for FileMaker application deployment onto user workstations.
• Maintains EskerFax server and all copy machines.
• Manages Windows Print server for D75 Superintendent’s office.
• Supervises the installation of computers and instructional programs, as required.
• Installs, configures, maintains, and upgrades computers, mobile devices, printers, and related peripherals.
• Provides technical supervision and serves as technical resource person in the diagnosis and correction of computer and peripheral hardware problems.
• Provides failure analysis in the event of systems failure in a complex computer environment which includes mainframes and a large communications network.
• Serves as IDMS Manager responsible for provision of access to various NYCPS systems; ex. FAMIS; Personnel/Payroll, CPS, STARS.
• Orders and maintains computer hardware and inventory for the D75 Superintendent’s Office.
• Coordinates the integration of hardware from outside vendors.
• Supports all D75 central officeD75 Office and Field Support Team staff with computer technology, resolving any technological issues, including re-imaging of hardware as necessary.
• Maintains D75 Active Directory (AD) distribution lists and group memberships.
• Serves as point of contact with DIIT with respect to any technology tickets entered for the D75 Superintendent’s Office and resolves issues.
• Supports D75 Administrative Offices with respect to technology issues and assists schools with Device Hub.
  
  

Qualification Requirements

Minimum

• A certificate from an accredited technical school (approximately 675 hours) with a specialization in computer operations, and two years of satisfactory full-time experience, acquired within the last eight years, working on large-scale mainframe computer operations or mainframe data communication networks; or
• A baccalaureate degree from an accredited college and three years of satisfactory full-time experience, acquired within the last eight years, as described in "1" above; or
• A four-year high school diploma or its educational equivalent and four years of satisfactory full-time experience, acquired within the last eight years, as described in "1" above; or
• A satisfactory combination of education and/or experience equivalent to "1", "2", or "3" above. However, all candidates must have at least two years of full-time experience, acquired within the last eight years, as described in "1" above.
  
  

Preferred

• Familiar with the software and hardware used by NYCPS.
• Familiar with the NYCPS network operating system.
• Knowledgeable use of state-of-the-art test instruments and equipment.
• Experience managing local area network infrastructure.
• Experience in PowerShell.
• Experience providing computer hardware and technical support.
• Successful experience working in a customer service environment.
  
  

Salary: 85,251 - $127,065

(Internal candidates who are selected for this position and who currently hold comparable or less senior positions within the DOE will not earn less than their current salary.)

Please include a resume and cover letter with your application.

NOTE: The filling of all positions is subject to budget availability and/or grant funding.

• New York City Residency is NOT Required *
  
  

We encourage all applicants from the New York City tri-state area to apply.

AN EQUAL OPPORTUNITY EMPLOYER

DOE Non- Discrimination Policy

The Department of Education of the City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment upon any legally protected status or protected characteristic, including but not limited to an individual's actual or perceived sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, gender identity, veteran status, or pregnancy. For more information, please refer to the DOE Non-Discrimination Policy.

Public Service Loan Forgiveness As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education's website at https://studentaid.gov/pslf/.