Host/Hostess, Madisons

Description

The Madison's Host/Hostess ensures a smooth greeting process at Madison's. This is including set-up for service, greeting guests, ensuring an effective seating process and great customer service. The Host will report to the Manager.

 Responsibilities
•    Ensure all tables are properly set prior to seating guests
•    Maintaining seating chart on our seating system
•    Ensuring table revenue is maximized
•    Greet and seat properly and issue the menus correctly
•    Answering phones and taking reservations, always following the correct procedures
•    Organize and maintaining a clean, presentable greeting podium
•    Ensuring menus are clean and prepared before every shift
•    Be familiar with all Old Edwards properties, hours of operations and their locations
•    Must have attention to details to ensure the restaurant and the host area look inviting for our guests

Qualifications

•    Basic knowledge of food and beverage operations
•    Excellent communication and guest relation skills in English
•    The ability to work well with a large group of people in a team environment
•    Must be able to work well in stressful, high-pressure situations including the ability to handle guest complaints and disputes and resolve them to satisfactory results
•    Must be effective at listening to, understanding and clarifying concerns and issues raised by team members and guests
•    Ability to work a flexible schedule including nights, days, weekends, and holidays
•    Essential duties require extended periods of standing and walking as well as frequent reaching and kneeling, pushing, pulling, carrying, lifting and moving objects 50 lbs. or more.
•    Duties are performed in both indoor and outdoor settings