Assistant Executive Housekeeper

Description

Manage all functions related to the cleanliness of the hotel’s guest rooms, floors and public areas.

Essential Functions:

· Assists the Housekeeping Manager in the smooth and efficient running of the Housekeeping department, ensuring that all the policies and procedures are strictly adhered to.

· Conducts regular communications meetings, ensuring that departmental briefings and meetings are effective carried out in the absence of Housekeeping Manager.

· Prepares monthly activity reports.

· Coordinates and maintains equipment maintenance reports and records.

· Ensures Housekeeping Attendants deliver the brand promise and provide exceptional guest service at all times.

· Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.

· Assists Housekeeping Manager to maximize associate productivity through the use of multi-skilling, multi-tasking and flexible scheduling to meet goals of the business as well as the expectations of the guests.

· Assists Housekeeping Manager to ensure that Housekeeping operates with the lowest possible cost structure while also delivering on the brand promise to the guest, proactively managing costs based on key performance indicators.

· Conducts inventory of guest supplies, cleaning supplies, printing and stationery for the rooms, linen, etc. and report to the Housekeeping Manager.

· Informs the Housekeeping Manager to requisite for supplies as required for Housekeeping.

· Ensures the hotel flower arrangements and maintenance are properly carried out by the florist.

· Reports any pest-control issues to the Housekeeping Manager.

· Conducts regular inspections of rooms, ensuring standards of cleanliness is maintained at all times.

· Ensures no defect or dirty rooms are sold to a guest.

· Ensures the proper handling and control of lost and found items.

· Conducts frequent and thorough inspections of guest rooms and room areas in general, together with the Front Office Manager and/or Housekeeping Manager.

· Ensures all daily arrival VIP rooms, special request rooms, and long stay guest rooms are prepared with the appropriate welcome and other amenities.

· Works closely with the Front Office and Engineering Departments to block rooms as necessary for maintenance.

· Ensures all company minimum brand standards have been implemented, and that optional brand standards have been implemented where appropriate.

· Works closely with other management personnel in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.

· Ensures daily operation runs smoothly.

· Assists to ensure the punctuality and appearance of all Attendants, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department’s grooming standards.

· Assists the Housekeeping Manager to plan and implement effective training programs for all Housekeeping Attendants.

· Prepares and posts weekly work schedules, making sure that they reflect business needs and other key performance indicators.

· Ensures Housekeeping Attendants have a complete understanding of and adhere to associate rules and regulations.

· Ensures Housekeeping Attendants follow all hotel, company and local rules, policies and regulations relating to fire and hazard safety, and security.

· Attends and contributes to all training sessions and meetings as required.

· Is knowledgeable in statutory legislation in associate and industrial relations.

· Exercises responsible management and behavior at all times and positively representing the hotel management team.

· Wears uniform, including nametag at all times.

· Lift, carry or otherwise move up to 25 lbs. regularly. Lift, carry or otherwise move up to 50 lbs. occasionally with assistance. Follow proper moving and lifting procedures. Regularly required to stand; sit; walk; reach; use hands to handle or feel; talk and hear.

· Attend work on time as scheduled and adhere to attendance policy.

· Practice energy conservation at all times.

· To be flexible in your job function and perform any other reasonable duties and responsibilities which may be assigned to you, including redeployment to other departments/areas if required, in order to meet business demands and guest service needs.

· To treat all operating equipment and supplies carefully to minimize damage and reduce waste.

· To maintain a high standard of personal appearance and hygiene and adhere to the hotel and department grooming standards.

· To deliver the brand promise and provide exceptional, friendly, courteous and professional guest service at all times.

· To read the hotel’s Employee Handbook and have an understanding of and adhere to the hotel’s rules and regulations and in particular, the policies and procedures relating to Fire, Hygiene, Health and Safety.

· Maintain knowledge of hotel property, hotel staff, hotel services, hotel service hours of operation, and hotel surroundings (i.e. mall, restaurants).

· To comply with local legislation as required.

· Promote teamwork and associate morale.