Customer Account Representative

Job ID#25-21

Position Overview

A Customer Account Representative is responsible for managing and overseeing the accounts receivable process within an organization. This role involves coordinating collection efforts, monitoring outstanding accounts, sending reminders, and following up on overdue payments. The Customer Account Representative ensures timely collection of outstanding invoices and maintains positive relationships with clients.

Key Responsibilities

• Monitor and manage accounts receivable to ensure timely collections.
• Communicate with clients regarding overdue accounts by email and phone calls.
• Work closely with Management to resolve billing discrepancies.
• Attend Weekly AR Meetings to review the activity required to reduce the 60- and 90-day open invoices.
• Attend Monthly AR meetings with Upper Management to review the AR 60 and 90 -day open invoices.
• Maintain accurate records by utilizing Excel Spreadsheets.
  
  
  

Qualifications

• High school diploma required.
• Minium of 5 Years of Administrative Assistant experience.
• Previous experience in collections, accounts receivable, or customer service is highly advantageous.
• Skills:
• Excellent communication skills.
• Personal computer, word processing – Microsoft Word, spreadsheet experience – Microsoft Excel, and Outlook
  
  

• Detail-oriented with strong organizational skills.
• Ability to work independently and manage time effectively.
• Ability to handle sensitive information with confidentiality
• Very highly motivated
  
  
  

Work Environment

• Office – 7A to 3:30P
  
  
  

Salary

• $42-48k per year [subject to vary based on previous experience and education ]
  
  
  

Our Benefits:

• Oliver Fire Protection offers a competitive compensation Salary package
• Comprehensive Benefits Package including Medical, Dental, Vision, FSA, DCFSA, Life, LTD
• Profit sharing program (supplied 100% by the company)
• *Must have a valid driver’s license & pass pre-employment drug screening*