What are the responsibilities and job description for the Supervisor, Radiology position at One Brooklyn Health?
Overview
The Radiology Supervisor leads and manages the operational activities for assigned sections/modalities, and support areas, under the general direction of the Administrator of Radiology. The individual participates as an important member of the Department’s management team to address and resolve administrative issues such as patient scheduling, patient and staff safety, workflows, operational monitoring, regulatory compliance, public relations and the overall timeliness and quality of services provided to customers in assigned sections and across the Department. The Supervisor consults and collaborates with other members of clinical services to ensure patient throughput and imaging services are rendered in a timely and effective manner.
The Radiology Supervisor is a positive, effective member of the Radiology/Medical Imaging management team, fostering a customer/patient focused perspective and ensuring a strong commitment to organizational service standards. The individual maintains collaborative multi-disciplinary relationships within and outside of the organization.
Responsibilities
- Manage staff for assigned sections.
- Orient new employees on the overall job requirements, policies and work procedures.
- Counsel employees on work performance and/or behavior.
- Issue formal disciplinary action, in accordance with Human Resources policies.
- Prepare formal performance evaluations, discusses evaluations with employees, and Administrator.
- Delegate work duties and responsibilities.
- Review employee work schedules to maintain appropriate staffing levels.
- Maintain time records and submit accurate information to the Payroll department.
- Conduct regular staff meetings and maintain meeting minutes and documentation.
- Responsible for managing and ensuring optimal usage of consumable supply inventories for areas assigned.
- Manage day-to-day operations, programs and new program development.
- Review daily patient schedules for areas assigned.
- Monitor attendance status of technologists and other support staff.
- Reassign staff as needed to provide optimal coverage for anticipated workload.
- Contact patient care areas to follow up and respond to issues and concerns incurred within previous 24 hours.
- Interact with supervisors, lead workers, technologists, nurses, clerical support staff, and radiologists throughout the day to address and resolve the issues that impact the provision of services.
- Collaborate with PSA/Scheduler management staff to maintain the daily work flow
- Monitor patient wait times.
- Ensure the technologist staff update the patients who are waiting
- Guide the prioritization of patient examinations. Determine procedural frequencies to ensure optimum productivity of equipment while still allowing sufficient time to complete examinations.
- Communicate with other departments and attend meetings as necessary to solve scheduling problems and improve turnaround time for procedures and reports.
- Initiate and make suggestions for new methods of service and service improvements.
- Manage or oversee the day-to-day physical space and systems in areas of responsibility.
- Manage section safety and ensure regulatory compliance.
- Ensure staff comply with safety and regulatory program requirements.
- Check status of imaging equipment function.
- Collaborate with Bio-medical Engineering to schedule and oversee preventative maintenance on imaging systems to ensure all instrumentation is safe and in good working condition.
- Collaborate with Medical Physicists to resolve equipment malfunctions and to ensure that all regulatory requirements regarding equipment performance are met.
- Oversee performance of quality assurance and quality improvement activities of section including exam quality, image quality, equipment systems, etc.
- Assess documentation of problems encountered. Investigate and respond using an alternative process, staff education or referral to appropriate resource. Ensure appropriate documentation is completed and maintained.
- Responsible for the physical storage and security of materials and supplies.
- Responsible for accreditation in section including TJC, ACR, MQSA, NRC, NYC/NYS DOH, etc.
- Committed to and perform the highest standards of patient safety.
- Demonstrate prescribed operating procedures to ensure the highest quality of patient care and service.
- Monitor and share patient satisfaction feedback. Collaborate with staff and radiologists to address negative feedback to improve patient experience and to improve scores within Department goals and budgets.
- Create a climate that inspires staff to be motivated and productive; promote professional growth for self and staff.
- Actively participate with the Administrator and radiologist leaders in program development and new construction or remodeling.
- Actively participate in meetings.
- Perform other duties as assigned.
ALL DUTIES AND REQUIREMENTS MUST BE PERFORMED CONSISTENT WITH THE OBH PERFORMANCE STANDARDS.
Qualifications
Education:
- Education Minimum Graduate of a Radiology/Medical Imaging school.
- Preferred Bachelor’s degree in Business, Healthcare Administration, or other relevant field.
Experience:
- Minimum two (2) years health care operations supervisory experience or three (3) years of progressive relevant experience with demonstrated success and leadership skills.
- Preferred experience with an academic medical center or complex healthcare system.
Knowledge and Skills:
- Broad knowledge of health care administration, principles and practices within a managed care environment and/or an academic medical center.
- Effective managerial, administrative and leadership abilities as applied to the management of operational programs.
- Ability to implement change in a positive, sensitive and forward-thinking manner.
- Ability to work effectively in a cross-functional team environment, interacting positively and productively with staff, physicians, other department managers and administrators/directors, and other organizational employees.
- Ability to establish trust and credibility at all levels of the organization, effect collaborative alliances, and promote teamwork.
- Experience developing goals and objectives, and establishing priorities.
- Self-starter with a willingness to try new ideas.
- Ability to work independently and to use initiative and independent judgment.
- Proven leadership, planning, critical thinking and problem-solving abilities.
- Good judgment and ability to act decisively at the right time.
- Effective communication skills both in written and verbal presentation with a communication style that is open and that fosters trust, credibility and understanding.
- Effective analytical ability and organizational skills with attention to detail and prioritization.
- Proficient working knowledge of computer software (or ability to learn quickly), such as Epic, Microsoft Office, budgeting and purchasing programs, as well as PACS.
- Ability to insure a high level of customer satisfaction including employees, patients, visitors, referring physicians and external stakeholders.
Licenses, Certifications:
- Certification by appropriate Radiology/Medical Imaging body through American Registry of Radiologic Technologists (ARRT), American Registry for Diagnostic Medical Sonography (ARDMS), or Nuclear Medicine Technology Certification Board (NMTCB)
Physical Requirements:
- Position requires prolonged periods of standing, reaching, walking throughout the working day.
- Position will be required to stoop, bend, lift, and carry items weighing up to 25 pounds.
Pay Transparency
The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and can be modified in the future. When determining a team member’s base salary and/or rate, several factors may be considered as applicable (e.g., site, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of One Brooklyn Health (OBH).
OBH is an equal opportunity employer, it is our policy to provide equal opportunity to all employees and applicants for employment without regard to race, color, religion, national origin, marital status, military status, age, gender, sexual orientation, disability or handicap or other characteristics protected by applicable federal, state, or local laws.
