What are the responsibilities and job description for the Service Lane Manager position at Ourisman Cars?
Ourisman Chevrolet of Bowie has an opening for a Service Lane Manager. This is a very high volume shop and is not for a beginner. We offer top of the market pay for the right, experienced Lane Manager. The Ourisman group is over 100 years old and still family owned and operated. If you're looking for a career role, come see what we've been doing for generations. We build careers!
Summary
Runs an efficient and profitable service department through productive staffing, customer experience, customer retention, achievement of objectives, and promotes proper maintenance and repair sales.
Essential Duties
- Ensures that customers are satisfied with their advisor and overall experience.
- Ensures that all customers are greeted promptly and given fair estimates on costs and time required for repairs and maintenance.
- Establishes and maintains good working relationships with customers to encourage repeat and referral business.
- Assists advisors with TO sales opportunities when needed.
· Prepares pricing guides and maintenance menus for frequent labor operations.
· Handles customer complaints immediately and according to dealership's guidelines.
· Assist SD in interviewing, recruiting, training, counseling, and monitoring the performance of all service department staff.
· Maintains reporting systems required by SD.
- Attends managers meetings.
- Monitors and controls the performance of the department using appropriate reports, tracking systems and surveys.
- Strives for harmony and teamwork within the department and with all other departments.
- Understands and ensures compliance with manufacturer warranty and policy procedures.
- Accounts for all documents; ensures that none are missing, and all are processed correctly.
- Assist SD with scheduling of activities of all department employees.
- Monitors and follows up on parts orders with the parts manager to ensure availability.
- Informs repair technicians of time allowances on each repair order.
- Maintains high-quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality.
- Ensures that the work areas and customer waiting area are kept clean.
- Maintains a professional appearance.
Other tasks as assigned.
Qualifications:
5 years of service advisor experience
Proof of high level CSI
Previous service manager experience a plus.
Job Type: Full-time
Pay: $90,000.00 - $120,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Employee discount
- Flexible schedule
- Health insurance
- Life insurance
- Opportunities for advancement
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
- Weekends as needed
Work Location: In person
Salary : $90,000 - $120,000
