Service Writer

Description

Parallel Ag is what customers have come to depend on to get any job done and we are looking to add a Service Writer to our team!

Are you a detail-oriented person who likes to make sure the customer is taken care of? Do you value integrity in the workplace? Are you passionate about achieving goals? If so, Parallel Ag is the place for you!

The Service Writer will be assisting the Service Manager and General Manager with the administrative portion of customer service within the service department. This position is responsible for ensuring the accuracy of all repair orders, from start to finish. The Service Writer will handle adding new customers, assisting technicians, and collecting customer payments. They will maintain internal and external customer relations and support the work of other departments within the dealership. Their purpose is to continue learning the business and gain the knowledge and experience necessary to work within the framework of the Parallel Ag business model.

Come join our team at Parallel Ag!

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ensure accuracy of open repair orders. Including but not limited to:
• Verify that each piece of customer equipment is in our system
• Prepares and finalizes the transaction with the customer
• File and monitor warranty payment process
• Maintain and follow-up open ROs
• Assist Service Manager with administrative duties
• Assist and work with General Manager on any equipment concerns

Qualifications

Experience, Education, Knowledge, Skills, and other Requirements

• Prefer High School Diploma/GED
• Prior Service Writer experience is preferred
• Proven ability to establish and maintain positive working relationships with co-workers and customers
• Ability to manage the completion of duties in a timely manner
• Must be able to work overtime as needed
• Display a high level of initiative, effort, and commitment towards completing work efficiently
• Demonstrate excellent customer service abilities
• Be knowledgeable with Microsoft Excel, Google Docs, and basic computer functions

Commitments:

• Service Oriented: Our success revolves around customer service; we value service always as a priority.
• Honesty & Integrity: We value honesty and integrity in every interaction whether it is with a customer or a coworker, no matter what.
• Committed & Passionate: We are committed to our customers and the job they have to do. We are passionate in helping our customers achieve their goals.
• Communication: We strive to communicate to the best of our ability with customers, co-workers, manufacturers, and other stakeholders.
• Family: We believe in family values including hard work, family time, and education. We treat everyone as if they are family.
• Pride and Confidence: We are proud and confident in what we do and who we do it for.

Compensation and Benefits:

• Parallel Ag offers a generous compensation package with a uncapped commission
• 401k retirement plan with company match
• Health, Dental, Vision and Life insurance
• Vacation and sick time off
• Advanced training programs
• Day shift, with a safe work environment
• Parallel Ag is an Equal Opportunity Employer

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to speak and communicate effectively. The employee frequently is required to stand, walk, use hands to finger, handle or feel and reach with hands and arms. The position requires standing, walking, sitting and bending all day. It may require kneeling, stooping, crouching, crawling and climbing on occasion. The employee must frequently lift and move items 10 lbs. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

Position Type/Expected Hours of Work

This is a full-time position. Days and hours of work are Monday through Friday, 8:00 am 5:00 pm. Occasional evening and weekend work may be required as job duties demand.

Additional Notes

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Salary : $35,500 - $44,900