BMW Service Advisor

The Patrick Dealer Group is seeking a full-time BMW Service Advisor to join our team at our busy BMW store in Schaumburg, IL.

Benefits:

• PTO after 90 days
• Paid Holidays
• Medical/Dental/Vision Insurance
• Disability Insurance
• Life Insurance
• FSA
• 401k
• Employee Purchase Program
• Employee Referral Program

Responsibilities:

• Provide quality customer service, consistently achieving excellent CSI scores.
• Serve as communicator between customer and technician. Ensure complete understanding regarding the services rendered.
• Continue to keep customer informed with necessary information based on service.
• Accurately verify warranty and service contracts.
• Prepare and process Repair Orders accurately, including all costs, deductibles, and descriptions of symptoms, etc.
• Advise customers on additional needed services, explain all benefits.
• Effectively work with technicians who perform all automotive mechanical services.
• Oversee flow of Drive Lane and ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
• Ensures that the daily inventory of technicians' time is consistently sold to service customers.
• Distribute work between technicians efficiently.
• Accurately record issues and data into Dealer Management System. Attention to detail is critical.

Requirements for eligibility:

• Organized and friendly personality
• Time management skills
• Fantastic communication skills with your customers
• Professional, well-groomed personal appearance
• BMW or Luxury Import experience
• Previous Automotive Service Advisor experience, 2 years minimum
• Clean driving  record, must have been licensed for at least three years
• Must be willing to submit to a drug screen and background check.
• 19 years of age or older.
• Must have had a valid license for three years or more

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.