What are the responsibilities and job description for the Concierge position at PCH Hotels And Resorts, Inc.?
People want to work with a person, not a company. PCH is a community of people; associates, guests and ownerships. It is a relationship, built upon common purpose and values.
It’s more than a job, a guest experience, or a business investment. Together, we are making a difference in people’s lives. Tony Davis, President
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following :
- Fully trained as a Guest Service Agent, proficient in using the Property Management System (PMS), Guestware, and Front Office SOPs, and knowledgeable about hotel facilities and hours of operation.
- Warmly greet and welcome every guest in a friendly and welcoming manner, immediately determining their needs and ensuring a personalized guest experience.
- Ensure that guest and hotel problems are reported, resolved, tracked, and followed up on in a timely manner.
- Stay informed about incoming groups, registration areas, meeting rooms, guest room layouts, room amenities, and room types to assist guests with relevant information.
- Assist in other areas of Front Office / DTS as business demands, providing flexibility and support to ensure smooth hotel operations.
- Maintain professionalism and courtesy at all times while interacting with guests, associates, and vendors, creating a positive and welcoming environment.
- Arrange transportation requests and billing accordingly, and accept dinner reservations for hotel restaurants, ensuring a seamless dining experience for guests.
- Provide detailed directions and information regarding hotel outlets, operating hours, surrounding areas, room locations, views, and amenities.
- Assist in the completion of the assigned daily checklist to ensure all essential tasks are carried out efficiently.
- Stay updated on in-house groups or functions and current local events to assist guests with relevant information.
Our Benefits Include :
Comprehensive Health Insurance Medical, Dental, Vision, as well as Voluntary Benefits including Short Term / Long Term Disability and Supplemental Life Insurance
401K with Company Match
Employer Paid Life Insurance
Complimentary Employee Assistance Program
Paid Time Off to include Vacation, Personal, Sick, & Holidays
Discounted Hotel, Spa, Golf, Retail, and Food & Beverage
Tuition Reimbursement Program
PCH University & Professional Development Series
Associate Referral Program
Our Culture :
Our team embodies service that spans beyond typical hospitality. Both warm and authentic, we are a team committed to excellence.
Our benchmark is our genuine care for others. For this reason, we love coming to work to create new experiences every day.
We celebrate our places. We encourage independent thinkers who fill their workspaces and properties with joy. PCH Hotels & Resorts creates experiences, connections and traditions through generations of storytellers.
PCH Hotels & Resorts brings the heart and soul to hospitality. Our core values are the foundation of everything we do!
You belong here. Join the PCH Hotels & Resorts family, where we put people first.
Last updated : 2024-06-24
