What are the responsibilities and job description for the Event Operations Manager (Banquets) position at PCH Hotels & Resorts Inc.?
As a member of our hospitality team, the primary responsibility of an Event Operations Manager is to oversee the daily activities of the Banquet department and its staff. This role is crucial in delivering exceptional service, training and developing the banquet staff, coordinating with various departments, and ensuring customer satisfaction is key to the successful execution of our events. Strong leadership skills, attention to detail, and ability to manage multiple tasks will contribute to creating memorable and successful events for our guests.
- Set clear departmental goals to improve overall performance, delegates tasks and responsibilities effectively among team members, monitor progress regularly, and conduct constructive discussions with staff to ensure continuous improvement.
- Projects and anticipates supply needs for the department, including china, glass, silverware, buffet presentations, and props.
- Efficiently manages departmental inventories and maintains all banquet equipment in good working condition.
- Uses banquet beverage records to control liquor costs and efficiently manage the banquet beverage inventory, implements strategies to minimize waste, and optimizes beverage service profitability.
- Conducts monthly department meetings with the banquet team to foster collaboration and keep the team informed about important updates.
- Assists the team in building lasting relationships with clients, promoting repeat business, and driving growth opportunities.
- Interacts with guests during events to obtain valuable feedback on product quality and service levels.
- Demonstrates exceptional problem-solving skills and handles guest complaints promptly and professionally.
- Empowers associates to provide excellent customer service and sets clear expectations for service standards.
- Ensures all departmental activities adhere to established sanitation levels, safety protocols, and company policies.
- Manages the department's controllable expenses effectively to achieve or exceed budgeted goals.
- Ensures accurate customer billing for banquet events and monitors revenue generation.
- Collaborates with the sales team by participating in customer site inspections and assisting in the sales process when necessary.
- Demonstrates effective upselling techniques to maximize revenue opportunities during events.
- Develops and implement corrective action plans to address service challenges and continuously improve guest satisfaction
