Federal Work Study - FWS Student Services Assistant (Enrollment)

$15.50/per hour

This is a part-time, temporary position not eligible for benefits.

Monday - Friday, hours will vary; some evenings and weekends may be required

10 Colleges. Unlimited Opportunities.

The Maricopa County Community College District is one of the largest community college systems in the nation. Home to 10 individually accredited community colleges and 31 satellite locations, we proudly serve students in every corner of the Valley. Each day, our dedicated faculty, staff, and administrators, live out our vision—creating excellence in education for a better world.

We focus on people—not profits.
With 100% acceptance, zero rejections, and affordable tuition, we provide the flexibility and support our students need to succeed in and beyond the classroom. Discover how we’re changing college.

We don’t just support our community—we help build it.
We are the largest provider of workforce development training in the state. The activities of our colleges and their students support one out of every 28 jobs in Maricopa County. Learn about our economic impact.

We believe our employees are our most valuable asset.
Our 10 colleges and District Office support nearly 10,000 jobs and careers throughout Greater Phoenix.

Join us in making a real difference in the lives of over 140,000 college students each year.

Situated in central Phoenix, Arizona, Phoenix College (PC) welcomed its inaugural class of students on September 13, 1920. A comprehensive community college with over 17,000 students and more than 150 degree and certificate programs, including two bachelor’s degrees, Phoenix College embraces a student-centered approach to ensure quality teaching and learning. PC is a designated Hispanic Serving Institution (HSI) and is nationally recognized with the Seal of Excelencia. In 2025, PC was named as one of the top 16 community colleges in the nation as a Most Promising Place to Work by the National Institute for Staff and Organizational Development (NISOD). Join our top-tier faculty and staff as we innovate and lead in higher education.

Provides comprehensive support services in the Contact Center and at the Welcome Desk, assisting with student information, resource referrals, and enrollment services through phone, chat, email, and in-person interactions. Offers guidance and technical support to help students navigate the online admissions and enrollment processes. Requires excellent customer service skills and the ability to effectively communicate with a range of backgrounds.

• High school diploma or GED
• Eligible for Federal Work Study
• Experience providing effective and courteous customer service

• Customer service experience in a high-volume setting
• Demonstrated ability to manage multiple tasks within established processes or procedures
• Strong interpersonal and written communication skills
• Experience working with a diverse student or customer population
• Proficiency in software applications such as Microsoft Office, Google Suite, and internet-based tools

Please submit a financial aid award letter, cover letter and a resume showing how the applicant's experience meets the minimum qualifications to deborah.roseke@phoenixcollege.edu

• Student must be attending Phoenix College during the current semester (enrolled in a minimum of 6 credits).
• In order to qualify for a Federal Work-Study (FWS) job, a FAFSA (Free Application for Federal Student Aid) must be on file for the current award year and have eligible financial needs based on the college requirements. Please contact the Office of Financial Aid for more information prior to applying to a Federal Work-Study job.
• FWS is a need-based, federally funded program.
• FWS requires the completion of a Free Application for Federal Student Aid (FAFSA), and confirmation of federal work-study eligibility as determined by the financial aid office.
• FWS does not directly pay for tuition, and funds are only available to eligible students attending a minimum of six (6) degree applicable hours in a federal student aid eligible program.
• The FWS award amount is based on your FAFSA results and college funding availability, which will determine the number of hours available to work while supporting the students academic goals.
• For more detailed information, please go to the Department of Education's Federal Work-Study Program website.

Open until filled.

Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information.

Title IX of the Education Amendments of 1972, states: "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance."

The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators.

The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act.