Financial Counselor

Position Summary

Pinehurst Medical Clinic is seeking a Financial Counselor to join our central billing office, in Pinehurst, NC  This position plays a key role in patient care working with our providers in providing the best in patient care by ensuring the facility will be reimbursed for the procedures performed by verifying eligibility and benefits, calculating self-pay costs, obtaining benefits for procedures scheduled against insurance contracts and approved ASC procedure listings.  This is a full-time day shift position and does not require weekend or holiday hours.  

Essential Functions and Responsibilities

• Provides support in other areas of the front office as assigned by the Practice Manager.
• Calls the patient's Insurance to obtain insurance benefits
• Meets with patients regarding benefits 
• Makes arrangements with the patient to pay co-pay & deductibles owed for procedures
• Obtains financial agreements from patients
• Documents in patient account to what arrangements have been made.
• Documents in patient account to what benefits were obtained for each patient.
• Speaks with patients regarding old accounts and makes arrangements for them to pay.
• Prepares monthly financial reports (given by management)
• Answers phone lines and handles the calls appropriately (team effort-phone coverage is required by all front staff employees)
• Assigned weekly late-day duty (Monday) and Rotation of Friday late days
• Helps close orders in gGastro as needed
• Performs other duties as assigned.

Qualifications

 Education (Including Licenses and Certifications): 

• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

 Experience:  

• One to two years of experience in a medical office setting is preferred.  
• Medical insurance background preferred.  
• CPT and ICD-10 coding experience highly desirable