What are the responsibilities and job description for the Hotel Guest Service Team Member position at Pinnacle Hospitality LLC?
Hours are first shift 7am-3pm
Welcome guests to the hotel with a warm and friendly demeanor, providing a professional and courteous reception experience.
Process guest check-ins and check-outs efficiently, accurately recording guest information, preferences, and payment details.
Assist guests with inquiries, requests, and reservations, providing information about hotel amenities, services, and local attractions.
Handle phone calls, emails, and other forms of communication promptly and courteously, directing inquiries to the appropriate department or staff member.
Maintain a clean and organized front desk area, ensuring all necessary supplies, forms, and equipment are readily available.
Address guest concerns, complaints, and special requests in a timely and effective manner, escalating issues to management as needed.
Follow established procedures for cash handling, credit card transactions, and room key distribution, always maintaining accuracy and security.
Collaborate with other hotel departments, including housekeeping, maintenance, and food and beverage, to coordinate guest services and resolve issues.
Uphold hotel policies and procedures, including safety and security protocols, privacy guidelines, and brand standards.
Other duties as assigned
This position is located at our True by Hilton, Spartanburg located at 103 Franklin Avenue.
Salary.com Estimation for Hotel Guest Service Team Member in Spartanburg, SC
$35,586 to $47,120
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