Mainframe Tech Support

Core Function:

Mainframe Tech Support performs mock testing during non-production cycles, coordinates completion of change records, interfaces with the customer on nightly client monitor questions and issues related to daily run cycles. They will perform system health checks, execute TSSR requests, Access, correct, coordinate, and adjusting batch processing errors from the OPC (Mainframe Tivoli Workload Scheduler) Abend Queue for the client. They will provide Disaster recovery testing, and develop repeat abend documentation. Mainframe Tech Support is also responsible for working with the storage team and customer to correct storage space abends and performing PDX promotes and demotes as per client requests. Works hand in hand with MF operations, Storage team, both customer and end-client support teams.

Essential Duties & Responsibilities:

The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or logical assignment to this position.

• Take turnover from Dayshift Tech Support Operator and will review the nightly Turnover report for activities or functions that might require Technical attention.
• Check the OPC error Queue for any jobs in error through entire shift and communicate with Operations for any job abnormalities and extended running time.
• Work with the Programmer to make appropriate fixes or necessary corrections to the JCL.
• Tech remains in the chat with Operations / Pune / Peers / Distributed Systems/ ODS for any other OPCB errors or Technical related requests.
• Tech takes calls throughout the night from the BFS COE / CIT / Help Desk Groups for Client related requests and late files impacting job processing
• Tech informs the Team Lead onsite of any Abends sharing major Client impact immediately, as well as, other abends.
• Tech will address / update any outstanding ITSM Tickets generated, as well as, send ITSM Hot items to the Team Lead.
• Tech executes Change records during weekend maintenance window.