Senior Billing Analyst

Company Description

At PG Forsta, we provide the technology and expertise to help organizations get a deeper, more complete understanding of the experiences of their audiences. Our Human Experience (HX) platform serves as a comprehensive technology solution, integrating Customer Experience (CX), Employee Experience (EX), Patient Experience (PX), Member Experience (MX), and Market Research data. We break down silos to provide a more complete picture of the Human Experience.

Join us in shaping the future of the human experience with our cross-industry businesses—Press Ganey, Forsta, and Rio SEO. PG Forsta innovates with partners in healthcare, technology, market research, retail, financial services, and professional services. As a member of our team, you'll work in a dynamic SaaS environment, collaborating with colleagues and customers from around the world, making a real impact on the evolving landscape of HealthTech.

Job Description

This position will assist the Manager, Business Services in the monthly ERP invoice process including posting and review of client invoicing.

Duties and Responsibilities

• This position will assist the Manager, Business Services in the monthly invoice process including posting and review of client invoicing.  This individual will be assigned multiple clients based on their given region.
• Review of contracts that are ready to be opened and billed.
• Process monthly cancellations and issue necessary credits.
• Perform maintenance on client accounts to realign services, change billing cycles and adjust current or future pricing.
• Maintain a strong working relationship with clients both external and internal directly and in close coordination with various internal departments to ensure that billing information is correct.
• Having a high level of attention to detail to prevent and/or resolve existing billing issues timely and accurately.

Qualifications

• The successful candidate will have knowledge of project-based billing and dispute resolution practices.
• He/She will have excellent phone and written communication skills, have effective problem-solving skills and be able to interact in a team environment. 
• This person must also be able to work independently, prioritize their work load and meet deadlines. 
• This person will be thorough, efficient, accurate and meticulous with their work.

Education

• Bachelor's degree in Accounting, Finance, Business or related area is required with 3-5 years of project based billing/dispute resolution experience.

Additional Information

All positions at Press Ganey require an applicant who has accepted an offer to undergo a background check. The specific checks are based on the nature of the position. Background checks may include some or all of the following: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. By applying for a position with Press Ganey, you understand that you will be required to undergo a background check should you be made an offer. You also understand that the offer is contingent upon successful completion of the background check and results consistent with Press Ganey's employment policies. You will be notified during the hiring process which checks are required for the position. 

Press Ganey Associates LLC is an Equal Employment Opportunity/Affirmative Action employer and well committed to a diverse workforce. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, and basis of disability or any other federal, state or local protected class. 

Pay Transparency Non-Discrimination Notice – Press Ganey will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 

The expected base salary for this position ranges from $40,000- $52,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. In addition to base salary and a competitive benefits package, successful candidates are eligible to receive a discretionary bonus or commission tied to achieved results.  

All your information will be kept confidential according to EEO guidelines.

Our privacy policy can be found here: https://www.pressganey.com/legal-privacy/