Technical Consultant

Company Description

Looking to level up your career by working with an ambitious global team? Want to play a key role in the success of a growing healthcare and technology company? Interested in engaging in conversations about patient and member experience, consumer and employee insights, customer experience (CX), the evolution of the healthcare industry, and emerging technology like AI? Come to PG Forsta!

Our businesses – Press Ganey, Forsta and Rio SEO -- are breaking down silos to explore and understand the full Human Experience of our clients’ target audiences, which include patients, members, consumers, employees across an array of industries including healthcare, technology, retail, and consumer goods and services. We deliver groundbreaking experience and research technology, unmatched expertise, and real impact for ambitious leaders globally.

• Opportunity to work in a fast-paced, market leading SaaS company, with colleagues and customers from all over the world and an experienced executive leadership team
• Exciting challenges in an international environment
• Competitive salary and regular performance reviews
• Flexible location and remote working environment
• Benefits like annual bonuses, employee referral bonuses, Employee Support Program, Internal Mobility program, etc.
• and many more…

Job Description

The Technical Consultant will act as the technical and development lead, providing detailed technical design and specification of solutions. When necessary, the Technical Consultant will work with the Solution Architects and Product Management teams for solutions that require development of custom components.

Duties and Responsibilities

• Act as the technical point of contact with the customer and other project team members at the instruction of the assigned Program/Project Manager
• Assess client technical requirements and provide viable solutions.
• Development of technical specifications.
• Lead the development and deployment process working with the program management team.
• Adhere to both internal and customer’s processes in place for project governance and delivery.
• Work with clients to integrate Press Ganey Forsta technologies into their business applications.
• Manage and conduct solutions QA.
• Assist with client UAT.
• Providing solutions administration and overall on-going technical services as required for the client solution.
• Provide Press Ganey Forsta platform training and knowledge transfer.
• Work with the Sales team on development of technical presentations.
• Member of the Technical Delivery team reporting to Director or Senior Director, Client Success.

Qualifications

What you Bring to the Team:

This role requires previous customer-facing experience along with technical and business assessment skills and the ability to articulate the value of technical solutions from a business perspective. The ideal individual will have knowledge of standard consulting operational processes, strong presentation skills and project delivery management experience.

As an ideal candidate you are curious, detail-oriented, and a technical expert. You  have exceptional time management and multi-tasking skills. You are a team player but also take the initiative to do things on your own as needed. You are driven to find the most appropriate solution for any given problem. You are as passionate about sharing your ideas as you are about learning and are unpretentious and professional in everything you do. You are driven to find the most appropriate solution for any given problem. You are committed to helping Press Ganey Forsta's clients get the most insight from their survey and other data to support them along their journey of improving the Member experience!

Communication Skills:

Ability to intelligently converse about required business concepts and technologies with clients, vendors and internal team members.

• Experienced working with clients
• Conflict resolution and negotiation skills

Interpersonal Skills:

Ability to work as part of a multifunctional team. Demonstrates initiative, individual motivation and the drive to assist in sales initiatives from start to finish.

Travel:

Ability to travel <5% for internal meetings and trainings.

Technical Skills:

• Working knowledge with Jscript /JavaScript, HTML, CSS
• Confirmit platforms and /or other comparable product experience
• Experience in working with data manipulation and process with different data formats (e.g. SPSS, CSV, Triple S, etc.)
• Data Visualization and/or Graphic Design a plus
• Excellent communication skills
• Excellent ability to multi-task and balance multiple projects and priorities
• Excellent understanding of marketing research and its data
• Strong problem-solving skills, including an ability to “think outside the box”
• Excellent understanding of logic and ability to identify errors

Qualifications

• Bachelor’s degree in Computer Science or related discipline; relevant experience may substitute for the degree requirement on a year for year basis

Additional Information

All positions at Press Ganey require an applicant who has accepted an offer to undergo a background check. The specific checks are based on the nature of the position. Background checks may include some or all of the following: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. By applying for a position with Press Ganey, you understand that you will be required to undergo a background check should you be made an offer. You also understand that the offer is contingent upon successful completion of the background check and results consistent with Press Ganey's employment policies. You will be notified during the hiring process which checks are required for the position. 

Press Ganey Associates LLC is an Equal Employment Opportunity/Affirmative Action employer and well committed to a diverse workforce. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, and basis of disability or any other federal, state or local protected class. 

Pay Transparency Non-Discrimination Notice – Press Ganey will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 

The expected base salary for this position ranges from $66,000 to $108,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. In addition to base salary and a competitive benefits package, successful candidates are eligible to receive a discretionary bonus or commission tied to achieved results.  

All your information will be kept confidential according to EEO guidelines.

Our privacy policy can be found here: https://www.pressganey.com/legal-privacy/ 

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