What are the responsibilities and job description for the REMOTE Issue Resolution Specialist - Energy Sector position at Primary Services?
Join a forward-thinking company driving the clean energy future while gaining hands-on experience with cutting-edge EV charging systems. Enjoy a predictable Monday–Friday schedule and become part of the world’s largest generator of renewable energy from wind and solar sources—all while sharpening technical skills that are in high demand as the U.S. accelerates toward clean infrastructure.
Primary Services is excited to announce the role of REMOTE Issue Resolution Specialist - Energy Sector for our client in the energy and infrastructure space. This role offers the opportunity to directly support customers and help shape their experience with the latest in renewable technology, including EV charging. As a key point of contact, you’ll play a critical part in managing revenue risk, resolving complex billing inquiries, and helping customers navigate services during a time of rapid industry growth.
Responsibilities
- Respond to routine and non-routine customer requests, billing inquiries, and complaints with professionalism and sound judgment.
- Apply knowledge of policies and procedures to address unique customer situations and ensure timely resolution.
- Provide guidance to less experienced team members and support a consistent customer experience.
- Handle inbound calls from assist agencies and customers with courtesy and efficiency.
- Process and document account commitments and service adjustments as needed.
- Collaborate with call center personnel and Area Coordinators to resolve escalated issues.
- Identify and report potential fraudulent conditions to management.
- Support public relations efforts by delivering responsive and accurate communication.
Qualifications
- High School Diploma or equivalent required.
- Minimum of 2 years of customer service experience.
- Experience in Texas deregulated energy markets preferred.
- Ability to make informed decisions based on company policies and adapt responses to varied customer needs.
- Must be proficient in handling phone-based inquiries with professionalism.
- Comfortable guiding less experienced staff as needed.
- Must be willing and able to work a Monday–Friday schedule from 11:00 a.m. to 8:00 p.m.
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