What are the responsibilities and job description for the Turn Down Attendant (Club/Luxury) - The Historic Cavalier Hotel position at Professional Hospitality Resources, Inc. and Ocean Beach Club LLC?
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Overview
- Clean & supply all daily assigned rooms reporting all damage, mechanical deficiencies
- Work with security on the floors reporting suspicious activities and people
- Provide guests with superior guest service skills ensuring the highest level of quality exceeding expectations at all times
- Past work in servicing VIP and high profile guests - working one-on-one
Responsibilities
Level One
Know your job.
· Complete job skills training and possess a clear knowledge of the job
· Know property standards (SSI) and room types
· Listen attentively in Pre-shift and ask for clarification of assignments and expectations
Be on time.
· Read your schedule, follow attendance guidelines and report to work on time, in the proper uniform
· Follow clock in and out procedures
Be on stage.
· Maintain a friendly, approachable, always willing to assist attitude
· Follow property personal appearance and uniform standards, be well groomed, practice good personal hygiene
· Use approved verbiage, scripting when interacting will all guests
· Follow proper procedure and scripting when entering a guest room
Serve.
· Conduct yourself professionally and collaboratively with Guests and fellow Associates an in accord with the company’s service culture, “The Keys to Making it Right.”
· Complete turn down service on each room according to property standards to include removing trash, remove and replace soiled linens, turning on bedside lights, set bed for turndown per standard, place slippers and robe when applicable, close dark shade, set TV to specified channel, place property specific amenity (candy, inspirational card, marketing collateral)
· Complete turn down service on each bathroom according to property standards to include removing trash, remove and replace soiled towels, arrange and straighten Guest toiletries, place bathmat and replenish hotel toiletries
Work smart.
· Use your Turn Down Attendant Board with instructions for sequence and special requests to complete turndown service
· Maintain cleanliness of all guest room corridors service landings to include dirty linen and linen shoots
· Replenish supply closets and restocked to documented SSI
Use your tools.
· Ensure cart or caddy (as applicable) is set up to standard
· Use the approved tools and checklists to complete assigned tasks
· Complete room assignment sheet and return to your supervisor at the end of your shift to checkout for the day
Measure Up.
· Produce clean and tidy rooms with completed turn down service that meets or exceeds quality and efficiency standards of the department
Respect the space.
· Keep your work area, cart and closets clean and organized
· Report any deficiencies in rooms or public areas promptly to your Supervisor or through the work order management tool as applicable
Be safe.
· Report unsafe work conditions or practices and safety or security violations in accordance with company policy
Support the Team:
· Cooperate with other Associates and supervisors striving to create a positive work environment
· Support team efforts through carrying out responsibilities in a constructive and professional manner
Other duties as assigned.
Qualifications
TypeQualificationSkillAble to read, write and speak basics English.- Able to understand and apply basic mathematical skills (addition, subtraction, multiply and divide in all units of measure) in order to obtain correct dilution ratios, portion control, etc.
- Able to apply common sense understanding to carry out simple one- or two- step instructions. Able to deal with standardized situations with only occasional or no variation.
- Able to push, stand, stoop, bend, and lift items weighing up to 20pounds repetitively during entire shift.
- Good attitude and work ethic practices in order to attain maximum operating efficiency while ensuring adherence to established guest satisfaction criteria.
- Able to work a flexible schedule including weekends and holidays as required.
