Senior Analyst - CX

Job Summary:

The Senior Analyst is responsible for the analysis of highly complex applications, websites, databases and systems, providing third-level technical support, testing and defect management. Leads team initiatives while simultaneously participating in multiple IT project efforts with limited oversight from leadership. Contributions are felt across a breadth of development efforts. Has a working knowledge of advanced concepts, practices, and procedures. Demonstrates a keen understanding of both IT and the business we support. Serves as a subject matter expert for the application, for technologies and integrations, or business processes.

Primary Job Responsibilities:

• Conducts analysis of business and system processes, system data, integration, and reporting.
• Performs strategic research and defines, tests, documents and manages requirements according to approved standards/procedures.
• Serves as the application and technical subject matter expert.
• Provides defect management of applications, systems, databases, or websites.
• Predicts potential problems and provides recommendations and documents solutions according to approved standards/procedures.
• Provides expertise on the resolution of the most complex system design and integration problems.
• Prepares, maintains and archives detailed system artifacts according to approved standards/procedures.
• Provides escalated (tier 3) support including on-call (after hours, weekends, holidays) for priority issues. Troubleshoots highly complex production issues and acts as escalation point. Evaluates and follows through on issues and problems until resolved.
• Identifies and leads process improvement efforts within teams.
• Contributes to and champions best practices, methods, standards, and processes.
• Leads analysis for the evaluation and selection of new analysis solutions and tools.
• Leads knowledge sharing and shared understanding amongst the team.
• Perform other duties as assigned.
  
  

Organizational Impact:

• Works to achieve day-to-day objectives with significant impact on operational results within area of work.
• Works independently under limited supervision.
• May be responsible for entire projects or processes within area.
  
  

Leadership & Talent Management:

• May be responsible for providing guidance, coaching and training to other employees within functional area.
  
  

Knowledge & Experience:

• Experience in collecting requirements for and helping to establish reporting/data analytics solutions
• University degree or equivalent experience and minimum 5-7 years of prior relevant experience required.
  
  

Required Skills:

• Experience and skillset with running SQL queries
• Azure App Insights experience
• Prefer experience in using Adobe Analytics
  
  

Required Licensing, Registration and/or Certifications:

• Not applicable
  
  

Physical Requirements:

• May require travel
  
  

PulteGroup, Inc. and its affiliates do not accept unsolicited resumes from individual recruiters or third party recruiting agencies (collectively, “Recruiters”) in response to job postings. If Recruiters nevertheless submit one or more unsolicited resumes to any employee at PulteGroup, Inc. or its affiliates without a valid written agreement in place for this position, it will be deemed the sole property of PulteGroup, Inc. and its affiliates. No fee will be owing or paid to Recruiters who submit unsolicited candidates, in the event the candidate is hired by PulteGroup, Inc. or its affiliates as a result of the referral, without a written agreement between PulteGroup, Inc. and through any means other than via our Applicant Tracking System.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. We will provide a reasonable accommodation to a qualified applicant with a disability that will enable the individual to have an equal opportunity to participate in the application process and to be considered for a job.

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Pulte Homes of Minnesota is an equal employment opportunity/affirmative action employer.

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