What are the responsibilities and job description for the CRM Support Specialist position at Purdue University?
Req Id : 34995
Job Title : CRM Support Specialist
City : West Lafayette
Job Description : Job Summary
The CRM Support Specialist is responsible for supporting the system-wide graduate CRM and application system hosted by Technolutions Slate. This position will provide system maintenance and support for the Office of Graduate Admissions, as well as work closely with the CRM Administrator, deans, faculty, and staff at all Purdue campuses to manage user accounts, ensure data accuracy, conduct troubleshooting, and provide technical assistance. As a member of the Graduate Admissions team, this position will prepare queries and reports, create / update Web pages, conduct training, perform system maintenance, and handle various daily admissions processes. Serves as a member of the Slate Advisory Council, on various committees, and is a back-up for the CRM Administrator. This is a hybrid position requiring two-three days in-office per week.
Duties & Responsibilities
Technolutions Slate Maintenance
- Provide user and technical support to faculty, staff, and prospective students, including troubleshooting, in all areas of the graduate Slate CRM through analysis of data and reports
- Coordinate and conduct end-user training for application management, deliver communication tools, and other various Slate tools
- Perform general Slate system maintenance such as creating / updating forms, conditional logic, fields, prompt values, etc.
- Continually monitor system performance and work closely with Slate technical support team when necessary
- Review new functionality releases available from Slate through product enhancements
- With the CRM Administrator supervision, analyze and assess data to support information requests, enabling informed decision-making
Recruitment, Admissions, and Application Data Processing
Data Gathering and Formatting
Leadership and Contributions to the University
What We're Looking For :
What Is Helpful :
What We Want You To Know :
What You'll Get In Return :
All university employees are afforded a generous benefits package, , including medical / dental / vision insurance, paid time off, and retirement contributions. As part of Purdue University's expansive employee benefit package, the University is proud to offer its employees the opportunity to grow, learn, and advance by offering a tuition remission opportunity at both Purdue University and Purdue Global.
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