Patient Service Representative

Job Duties/Responsibilities

Job Duties/Responsibilities

Internal Job Title:  Patient Service Representative

Business Unit:  Family Medicine of Cloverdale

Reports To:  Practice Manager

Exemption Status:  Non-Exempt

Shift: Monday – Friday, 8:30am – 5:00pm

Scope of Responsibility:  The Patient Service Representative will assist patients in obtaining services, understanding policies, and making health care decisions.

Supervision:  No direct or indirect supervisory responsibilities

Job Summary:   Greets patients, organizes patient files, and moves patients through a pre-determined schedule of appointments at a physician's office.

Job Duties/Responsibilities:        

•             Welcomes patients and visitors to the medical office by greeting patients and visitors in person and on the telephone and answering inquiries or referring questions to other staff members

•             Efficiently conducts check-in, check-out, and rescheduling procedures

•             Verifies insurance coverage

•             Collect copays and balances at time of appointment

•             Answers, triages, and appropriately routes incoming calls 

•             Explains office policies, insurance coverage, and services available to patients 

•             Schedules appointments for the physicians and physician assistant to optimize patient satisfaction, provider time and most effective use of examining and treatment rooms. Prepares a daily schedule of examinations for each provider

•             Accurately enters all patient demographic, billing, and insurance information in the clinic’s electronic medical record

•             Receives, reviews, and distributes documentation to appropriate staff members in a timely manner

•             Reviews patient schedule for following day and verifies all necessary paperwork is on file. Follows up with patients for any missing documentation

•             Follows established protocols for opening and closing office

•             Performs other duties as assigned

Job Requirements

Job Requirements

Education Experience:  HS Graduate or Equivalent

Years of Related Experience:     None

License/Certificate Required:    No

Driver's License Required:           Yes

Travel Requirements:    >25%

Age Requirement:          18

Job Requirements:        

•             Accurate data entry

•             Ability to multi-task

•             Excellent organizational and time management skills

•             Strong attention to detail

•             Ability to work well with a rural health/diverse population.

•             Well-rounded personality with a patient-first mindset

•             Ability to work in a fast-paced environment

•             Ability to work with integrity, professionalism, and confidentiality

•             Abides by all hospital policies and procedures

•             Abides by HIPAA (Health Information Portability and Accountability Act) guidelines

Preferred Skills:              

•             Knowledge of medical terminology

•             Familiarity with Allscripts, Epic, CPSI

•             Exceptional customer service skills

•             Medical Assistant experience a plus

•             Knowledge of Medicare, Medicaid, and other insurances

Salary : $24,600 - $31,200