What are the responsibilities and job description for the Inventory Control Clerk position at Quality Custom Distribution?
QUALITY CUSTOM DISTRIBUTION IS NOW HIRING AN INVENTORY CONTROL CLERK IN PHOENIX!
Who We Are:
QCD is a wholly-owned subsidiary of Golden State Foods which is one of the largest diversified suppliers to the Quick Service Restaurant industry. QCD has been providing custom distribution services to iconic customers throughout the United States. QCD is a multi-stop, regional delivery service with a focus on customer service. Our business philosophy actively supports our associates through our (4) core values:
1.) Treat others like you want to be treated
2.) Make the best product
3.) Give the customer a fair deal
4.) Maintain the highest standards
WE OFFER
$24.64 p/h
Weekends Off!!
7AM Start
Medical Benefits within 30 days of employment
401(k) & Matching
Pay day is every FRIDAY!!!!
JOB SUMMARY: Processes customer orders accurately and efficiently to ensure high quality customer service.
ESSENTIAL FUNCTIONS:
- Receives and enters customer orders by telephone, evaluating and modifying as required to ensure accurate and complete orders and a high level of customer service. Disseminates information regarding orders, products, promotions, ordering processes (training), etc. (70%)
- Processes a variety of documents, which may include load plans, bills of lading, driver trip records, order adjustments, variances, special deliveries, credits and debits, shortage reports, and product complaints to meet customer needs and to maintain complete and accurate records (20%)
- Prints and distributes customer order forms to ensure an effective and efficient ordering process reflecting customers’ needs and product restrictions. (5%)
- Maintains customer order files, invoices, debit and credit memos and other records to ensure complete documentation and support Customer Service functions. (5%)
- Performs other related and assigned duties as necessary.
PERFORMANCE CATEGORIES
- Productivity/quality standards: accuracy, timeliness, thoroughness
- Productivity/quality standards: customer service/satisfaction and responsiveness
- Attendance and punctuality
- Professional attitude and demeanor
- Customer and vendor relations
- Teamwork within the department and across departments
- Project/assignment standards
MINIMUM QUALIFICATIONS: Education and experience equivalent to:
Experience:
0 to 2 years of relevant work experience in customer service or order processing/inventory
Knowledge, Skills and Abilities
Knowledge of (B/basic; J/journey; E/expert):
- Basic office equipment and machinery (PCs, copiers, fax machines, adding machines, calculators, etc.) (J)
- Order processing concepts and procedures (J)
- Shipping and receiving concepts and techniques (J)
- Products (B)
- Promotions (B)
- Customer service concepts and techniques (B)
- AS400 computing environment (B)
- Distribution concepts and procedures (B)
- PC word processing/spreadsheet software applications (B)
Skill and ability to:
- Communicate and coordinate effectively with internal and external customers
- Resolve customer complaints effectively and efficiently
- Work independently
- Work effectively in a general business environment, with a focus on high levels of quality and customer service
- Travel via airplane and drive an automobile
- Act in accordance with GSF’s Values and Creed
All interested candidates please submit your resume at www.qualitycustomdistribution.com
Job Type: Full-time
Pay: From $24.64 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 10 hour shift
Experience:
- Order Processing: 1 year (Preferred)
- Inventory Control: 1 year (Preferred)
- Microsoft Excel: 1 year (Preferred)
- WMS: 1 year (Preferred)
Work Location: In person
Salary : $25