What are the responsibilities and job description for the Front Desk Receptionist - Wellness Services position at Quintessa?
Summary Wellness Front Desk
The Wellness Front Desk is responsible for welcoming patients to the facility and answering preliminary non-medical questions for patients. Responsible for patient retention/re-booking appointments and is the liaison between medical professionals and patients. Quintessa's Wellness center offers IV Therapy, Medical Weight Loss, Bioidentical Hormone treatments and other functional services. The Wellness Front desk is responsible for the day-to-day operation of the front office and the goal is to make the patient or guests' experience with our organization memorable.
Responsibilities and Duties of the Wellness Front Desk
Greets patients and guests and welcomes them to the Practice. Must possess excellent customer service skills and communication skills. Must possess a highly professional, polished personal image and work well with a team of highly trained professionals. Demonstrates effective relationships with co-workers, patients, medical staff and guests.
Receiving and conveying messages in writing, electronically and verbally to the appropriate staff. Duties also to include making appointments, discussing information regarding services we provide, and/or taking clinical calls from patients.
Helps determine that the providers schedule is organized and maintained. Proficient in use of patient scheduling and other aspects of our computer system.
Obtains new patient information from all new patients.
Takes payment for bills of patients, providing receipt of money, and undertaking closing and reconciling daily deposit procedures.
Orders miscellaneous office supplies. Maintains appropriate office supplies.
Scans medical records and miscellaneous medical reports on a daily basis.
Participates in continuing education in order to keep skills at the highest level possible.
Performs other duties as assigned.
Qualifications / Skills
Verbal communication
Listening skills
Data entry skills
People skills
Customer focus
Customer service
Attention to detail
Professionalism
Multi-tasking
Sales Experience
Requirements
High School Diploma, Associate Degree is an asset.
Previous customer service and sales experience preferred.
About Us: Quintessa Aesthetic Centers are located in Madison, Middleton, Delafield, Brookfield, Mequon, and Sheboygan, in Wisconsin. Our highly qualified team of renowned plastic surgeons, clinicians, and aestheticians are here to provide superior experiences and enduring results. We offer an array of surgical and non-surgical treatment solutions designed to enhance our patients natural beauty and help them regain their confidence. Visit our website www.myquintessa.com
Job Type: Full-time
Pay: $19.00 - $21.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
- No nights
- No weekends
Experience:
- Customer service: 1 year (Preferred)
- Medical terminology: 1 year (Preferred)
- Computer skills: 1 year (Preferred)
Work Location: In person
Salary : $19 - $21