Customer Onboarding Specialist

Do you enjoy being the first point of contact of helping our customers? Would you like to be part of a collaborative and supportive team? Join us in shaping a more just world. About Us LexisNexis, a part of RELX, is a leading global provider of legal, regulatory, and business information. We help customers increase productivity and improve decision-making and outcomes. Our 10,500 experts and innovative tools help us shape a better world for our customers and communities. About the Role The Onboarding Specialist is a key position working with new customers in order to ensure a smooth transition to LexisNexis solutions. Responsibilities · Working with other team members to manage shared email inbox by properly addressing all incoming communications · Managing new customer onboarding and acting as the primary contact for all issues via email and phone · Facilitating new order management activities between LexisNexis, customers and third party consultants · Providing consultation to customers on all fields that directly relate to LexisNexis’s service offerings · Working with management and cross-functionally to implement process improvement and training initiatives · Addressing problems and take corrective action to notify management of issues affecting customer experience Requirements · Have a Bachelor’s degree in applicable field or equivalent experience · Be able to interact with external LexisNexis customers and company contacts · Have excellent computer skills in M.S. Office and Windows applications · Be able to effectively communicate and interact with all levels of employees and external customers · Have the ability to manage multiple tasks simultaneously while maintaining quality and accuracy · Have a background in customer service and account management Work in a way that works for you We promote a healthy work/life balance across the organization, with various flexible and remote working options available to employees Working with Us LexisNexis Legal & Professional is proud to be an equal-opportunity employer. We are committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Together, we are building a diverse and inclusive workplace. Working for you We believe in a healthy work/life balance. We know that your well-being and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer: - Comprehensive, multi-carrier health plan benefits - Disability insurance - Dependent care and commuter spending accounts - Life and accident insurance - Retirement benefits (salary investment plan/employer stock purchase plan) - Modern family benefits, including adoption and surrogacy About our Team LexisNexis is a data and analytics company with 10,500 colleagues serving customers in more than 150 countries. We’re one of the largest information and analytics companies on the planet. We design solutions that help our customers increase productivity, improve decision-making and outcomes, and be more successful. LexisNexis, a division of RELX Group, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK . Please read our Candidate Privacy Policy. RELX is a global provider of information and analytics for professional and business customers across industries. We help scientists make new discoveries, lawyers win cases, doctors save lives and insurance companies offer customers lower prices. We save taxpayers and consumers money by preventing fraud and help executives forge commercial relationships with their clients. In short, we enable our customers to make better decisions, get better results and be more productive.