What are the responsibilities and job description for the PM Front Desk Supervisor position at Renascent Lincoln Park LLC?
Job Title: Front Desk Supervisor
Department: Front Office / Guest Services
Reports To: Director of Rooms / General Manager
FLSA Status: Non-Exempt
Location: DoubleTree by Hilton Greeley at Lincoln Park
Date: 06/17/2025
About the Role:
Are you a natural leader with a passion for hospitality and a calm, confident approach to problem-solving? DoubleTree by Hilton Greeley at Lincoln Park is seeking a dedicated and service-focused Front Desk Supervisor to help lead our guest services team.
In this role, you’ll support the Front Office Manager by supervising daily front desk operations, mentoring team members, and ensuring every guest receives a warm welcome and a seamless stay. You’ll also be empowered to strategically and willingly diffuse challenging situations with professionalism, empathy, and sound judgment.
What You’ll Do:
- Supervise front desk operations and support team members during assigned shifts.
- Train, coach, and motivate front desk agents to deliver exceptional service.
- Handle escalated guest concerns and service recovery with confidence and care.
- Ensure accurate check-in/check-out procedures, billing, and reservation handling.
- Coordinate with housekeeping and maintenance to ensure room readiness.
- Assist with scheduling, timekeeping, and performance feedback.
- Maintain Hilton brand standards and uphold safety and security procedures.
- Act as Manager on Duty when assigned.
Work Environment:
- Fast-paced, guest-facing hotel lobby setting.
- Frequent standing, walking, and interaction with guests and team members.
- Supportive, team-oriented culture focused on service excellence and leadership.
Why Join Us?
- Be part of a respected Hilton property in the heart of Greeley.
- Lead a passionate team in a professional and welcoming environment.
- Enjoy competitive pay, full benefits, and Hilton Team Member travel perks.
- Grow your career in hospitality with opportunities for advancement.
What We’re Looking For:
- 1–2 years of front desk or guest services experience, with at least 1 year in a supervisory or lead role.
- Strong leadership, communication, and conflict resolution skills.
- Ability to remain calm and professional in high-pressure situations.
- Proficiency in hotel systems and Microsoft Office.
- Flexible availability, including nights, weekends, and holidays.
- Ability to stand for extended periods and lift up to 25 lbs.