What are the responsibilities and job description for the Dealer Experience Representative position at Revelyst?
Job Description
Revelyst is a collective of makers who design and manufacture performance gear and precision technologies.
The company's category-defining brands leverage meticulous craftsmanship and cross-collaboration to pursue new innovation and redefine what is humanly possible in the outdoors.
The Dealer Experience Representative (DXR) plays a vital role in ensuring dealer satisfaction from initial contact to delivery of their order. This individual serves as the primary contact for the sales team, guaranteeing excellent service while acting as a dealer advocate.
This position reports to the Dealer Experience Supervisor and is based out of our Hyde Park office.
- Be the main contact for incoming dealer calls.
- Respond to dealer inquiries within 24 hours.
- Enter and manage dealer orders with 100% accuracy.
- Issue Return Authorizations and create shipping labels as needed.
- Communicate sales order changes to all relevant departments.
- Develop and maintain positive relationships with dealers, buyers, and staff.
- Effectively present information and respond to questions from management and team members.
- Maintain the order book daily and demonstrate proactive problem-solving skills.
Key Qualifications:
- 2 years of experience in customer/dealer service.
- Type at 35-40 WPM.
- Efficient in Microsoft Suite.
- Energetic phone skills with the ability to diagnose and resolve questions on the fly.
- Extreme attention to detail.
- Able to follow process/flow documentation.
Personal Characteristics:
- Strong dealer service focus.
- Self-starter with a "Can do" attitude.
- Consistent attendance and reliability.
- Strong verbal, written, and interpersonal communication skills.
- Good comprehension, listening, and problem-solving abilities.
- Ability to maintain high energy levels with a sense of urgency.
- Strong collaborative team player with the ability to establish and maintain positive working relationships.
- Able to multi-task.
- Strong time management skills are essential.
We offer a competitive salary, comprehensive benefits, and opportunities for growth and development in a dynamic and innovative environment.
Salary : $17,000 - $22,000
