What are the responsibilities and job description for the Front Desk Receptionist position at Rheumatology Associates?
About us
Rheumatology Associates is a three provider practice with two locations: Glastonbury & Southington, CT.
We are looking for a friendly and professional Front Desk Receptionist to join our team. The successful candidate will be responsible for greeting visitors, answering phones, verifying insurance, scheduling appointments, verifying and updating patient information, collecting co-pays, providing forms for completion, obtaining pre-authorizations, arranging for referrals and testing, obtaining signatures, following established escalation procedures and communicating with office staff and providers, managing incoming and outgoing mail, and providing administrative support to the staff.
The ideal candidate must demonstrate attention to detail, accuracy, professional etiquette and superior customer service skills and the ability to multitask in a fast-paced environment at all times
Responsibilities:
- Performs front office desk duties to include verify and updates patient information in the computer, collects co pays, provides any necessary forms needing completion, obtains signatures as necessary.
- Maintain and updates current information on physicians schedules ensuring that patients are scheduled properly and appointments are confirmed.
- Oversees and maintains clean, orderly waiting area.
- Answers phone in a pleasant manner, screens calls and takes messages, provides information and handles patients’ needs expeditiously, escalates potentially urgent patient situations per office protocol.
- Maintain tracking logs as requested by management.
- Supplements office staff by assisting with scanning, photocopying, faxing, and computer input/typing.
- Check patient insurance eligibility.
- Attend meetings as required.
- Obtain precertifications for tests, procedures, treatments, medications and hospitalizations as needed.
- Schedule and arrange referrals and outside testing for patients as directed by physician
- Responds to requests including from physician offices and patients to have medical records sent to other facilities.
- Maintain confidentiality and adheres to HIPPA requirements.
- May be required to perform other duties as requested by Management.
Job Types: Full-time, Part-time
Pay: $15.00 - $22.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 10 hour shift
- 8 hour shift
- Monday to Friday
Ability to commute/relocate:
- Glastonbury, CT 06033: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Customer service: 1 year (Required)
Work Location: In person
Salary : $15 - $22