What are the responsibilities and job description for the Admin/Prog Assistant/Receptionist position at Richmond Area Multi-Servi?
Essential Job Duties include, but are not limited to:
1. Provide reception/telephone coverage, provide general program information to callers, and triage calls.
2. Greet and interact professionally/personably with visitors, community providers, and clients, maintain sign-in sheet, monitoring/notification of arrivals & departures, and assist with transportation needs.
3. Monitor/maintain order & cleanliness in waiting area, conference room, chart room, and common/shared areas, ensuring dumpster/trash is secured and out as scheduled. Assist in any preparation of client & staff events and meetings.
4. Perform routine clerical tasks such as filing, new client charts & closing client charts for the program, mailings, copying/scanning documents, etc.
5. Maintain inventory of office supplies, forms, & equipment, including copiers, fax machines, and computers.
6. Expedite and receive deliveries, mail & faxes and routing to appropriate staff.
7. Assist staff with copies & faxing, and draft light correspondence as needed.
8. Assist with facilities/building related issues, on an as-needed basis or as assigned.
9. Assist manager with maintenance of Administrative area.
10. Perform other duties as assigned.
Minimum Required Educational level & Experience:
- At least an AA degree required; degree in office management or related administrative field highly preferred. (Equivalent combination of education and significant applicable experience sufficient to successfully perform the essential job duties may be considered).
- At least one year of employment experience in an administration/reception capacity with heavy emphasis on customer-service related duties in a healthcare or nonprofit clinic/human-services setting, required. Applicants who have undergone vocational training &/or received certification from office/administrative/clerical training programs can also be considered.
- Experience, knowledge, and ability with MS Office and Google Suite required
- Excellent verbal and written English communication skills
Other Requirements:
- Ability and experience in managing multiple tasks under tight deadlines.
- Strong interpersonal skills and ability to work effectively, function independently, and interact professionally with a diverse, multi-cultural, and interdisciplinary staff of all levels.
- Strong commitment to the philosophy, goals, & mission of RAMS in providing community-based, culturally competent, and consumer-guided mental health services to the community.
- Applicants with ability to provide bilingual & culturally competent services in fluent
- Cantonese, Mandarin, Tagalog, or Spanish preferred due to the needs of the populations served by this program.
Program Description
Hire-Ability is the award winning vocational services program of RAMS, in partnership with San Francisco Department of Public Health-Community Behavioral Health Services, California State Department of Rehabilitation, and other private businesses, which serves the San Francisco Bay Area community by connecting employers with trained, assessed, and pre-qualified employees. Hire-Ability provides quality & culturally competent vocational rehabilitation, training, and support services to adults with behavioral health conditions and/or mental health disabilities as well as Transitional Aged Youth (ages15 - 25) who are SF residents. Program services include: Vocational Assessment; Basic Job Skills Training; On-the-Job Training; Job Development; Placement & Retention; and Job Coaching. The Hire-Ability program components include: Employee Development, Employment Services, and Janitorial Training. Hire-Ability also offers a Computer Information Technology classroom training program, a Community Jobs Program, and three transitional aged youth programs.
