What are the responsibilities and job description for the Collections Specialist position at Robert Half?
We are on the lookout for a Collections Specialist to join our team in Henrico, Virginia. This role plays an integral part in our business operation, focusing on managing client accounts and ensuring timely and accurate payment processing. The position falls under a short-term contract employment opportunity.
Responsibilities
Responsibilities
- Conduct text outreach to clients with due and overdue payments
- Handle customer inquiries regarding payments and advise on the appropriate department to contact for payment issues
- Accurately input data into the system regarding outreach communication and its nature
- Document customer responses, payment information, and any questions raised
- Collaborate with the team to coordinate a response when a customer replies or is about to make a payment
- Utilize accounting software systems and CRM to manage and update customer accounts
- Apply knowledge of Accounts Receivable (AR) and Collection Processes in daily tasks
- Perform data entry tasks and demonstrate critical thinking in problem-solving
- Maintain a positive attitude and communicate effectively with clients and team members
- Employ light knowledge of accounting principles in managing customer accounts and resolving inquiries.
Salary : $16 - $18