What are the responsibilities and job description for the Collector III position at Robert Half?
This Collections Specialist position is for candidates who are natural leaders driven by a strong sense of accomplishment, and focused, detail-oriented thinkers with backgrounds in accounting, finance or business administration. This Collections Specialist position in the Naperville, Illinois region is a long-term contract / temporary opportunity. If you're looking for work as a Collections Specialist, you can nourish your career at this growing company if you contact Robert Half today!
Your responsibilities
- Pinpoint delinquent customer accounts through various means, including skip-tracing, phone contact, written correspondence, and make arrangements for payment
- Direct all billing and reporting activities in accordance to deadlines
- Log all customer payments to the correct reports
- Oversee and update customer files to ensure data accuracy
- Abide by all Federal Fair Credit Reporting Act rules and regulations
- Act as a company representative in upholding quality customer service and a positive company image by resolving customer account inquiries
- Correctly process bankruptcy filings when received
- Handle inbound and outbound collections calls and correspondence
- Guarantee payments are processed
Requirements
- AA or BS/BA in Accounting preferred
- 2-3 years of prior high volume collections experience
- Strong communication and interpersonal skills
- Be able to effectively analyze and make decisions on customer accounts
- Perform Ad Hoc Financial experience highly desired
- Adeptness in training
- Merchandising experience required
- Deep understanding of check processing
- Contracts experience highly valued
- Comprehension of Microsoft Outlook
- Hands-on experience with finance
- Practical knowledge of Payment Processing
- Prior experience with Workstation Support
- Foundational knowledge in Office Functions
- Command of communication
- Research experience highly preferred
- Experience with About Time
- Demonstrated knowledge of procedures
- Foundational knowledge in Collection Processes
- Good understanding of Review
- Earlier work involving Cash Activity
- Reconciliations experience desired
- Previous experience working with Email Correspondence
- Microsoft Excel experience
- Phone Presenc experience preferred
- General familiarity with Answering Inbound Calls
- Sales experience
- Background working with Microsoft Word
- Customer service experience
- Prior experience working with collections/accounting software
Your responsibilities
- Pinpoint delinquent customer accounts through various means, including skip-tracing, phone contact, written correspondence, and make arrangements for payment
- Direct all billing and reporting activities in accordance to deadlines
- Log all customer payments to the correct reports
- Oversee and update customer files to ensure data accuracy
- Abide by all Federal Fair Credit Reporting Act rules and regulations
- Act as a company representative in upholding quality customer service and a positive company image by resolving customer account inquiries
- Correctly process bankruptcy filings when received
- Handle inbound and outbound collections calls and correspondence
- Guarantee payments are processed
Requirements
- AA or BS/BA in Accounting preferred
- 2-3 years of prior high volume collections experience
- Strong communication and interpersonal skills
- Be able to effectively analyze and make decisions on customer accounts
- Perform Ad Hoc Financial experience highly desired
- Adeptness in training
- Merchandising experience required
- Deep understanding of check processing
- Contracts experience highly valued
- Comprehension of Microsoft Outlook
- Hands-on experience with finance
- Practical knowledge of Payment Processing
- Prior experience with Workstation Support
- Foundational knowledge in Office Functions
- Command of communication
- Research experience highly preferred
- Experience with About Time
- Demonstrated knowledge of procedures
- Foundational knowledge in Collection Processes
- Good understanding of Review
- Earlier work involving Cash Activity
- Reconciliations experience desired
- Previous experience working with Email Correspondence
- Microsoft Excel experience
- Phone Presenc experience preferred
- General familiarity with Answering Inbound Calls
- Sales experience
- Background working with Microsoft Word
- Customer service experience
- Prior experience working with collections/accounting software
Salary : $20 - $21
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