Customer Experience Specialist

We are looking for a dedicated Customer Experience Specialist to join our team in Houston, Texas. In this role, you will be responsible for ensuring exceptional service delivery and fostering strong relationships with clients. You will collaborate across departments to address customer needs and provide tailored solutions. This is a long-term contract position offering an exciting opportunity to contribute to client satisfaction and operational excellence.

Responsibilities:
• Educate clients on company policies, processes, and online services to ensure seamless navigation and understanding.
• Respond promptly to inquiries regarding coverage, billing, underwriting, and other aspects of benefit plans.
• Collaborate with internal teams specializing in billing, claims, and underwriting to resolve client issues efficiently.
• Maintain comprehensive knowledge of service activities to provide accurate and detailed updates to clients.
• Identify and address internal process or technology issues impacting customer satisfaction, proposing and implementing solutions.
• Participate in organizational projects and committees aimed at enhancing service efficiency and knowledge sharing.
• Ensure accurate data entry for new producer setups in internal systems to facilitate smooth onboarding.
• Represent the company professionally while building and maintaining strong relationships with clients.
• Assist in the planning and prioritization of customer queries to uphold responsiveness commitments.
• Proven experience in customer service or related roles, with strong communication and interpersonal skills.
• Ability to manage multiple tasks and prioritize incoming queries effectively.
• Proficiency in Excel, Word, and navigating multi-browser platforms.
• Familiarity with group insurance products, contracts, and state regulations.
• Analytical skills to assess and resolve client issues efficiently.
• Ability to adapt to changes and work independently in a fast-paced environment.
• Knowledge of underwriting principles and practices is highly desirable.
• Willingness to travel up to 10% as required for the role.
TalentMatch^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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