What are the responsibilities and job description for the Desktop Support Analyst position at Robert Half?
We are seeking an IT Technical Analyst for our client in Norwalk, IA. This contract-to-hire role will serve as the primary onsite IT presence, providing hands-on technical support across office and manufacturing environments. The position also supports additional Iowa locations and works closely with remote IT leadership. The ideal candidate is self-motivated, organized, and comfortable working independently in a fast-paced, high-demand manufacturing environment while managing day-to-day support, site visits, and communication across locations.
100% ONSITE IN NORWALK, IA
MUST BE US CITIZEN / GREENCARD HOLDER
Key Responsibilities
• Provide on-site and remote IT support for office and manufacturing users
• Act as the primary IT contact for multiple Iowa locations, maintaining regular on-site presence
• Manage and resolve service requests and incidents through the ticketing system
• Support deployment, configuration, and maintenance of end-user devices
• Troubleshoot hardware, software, and access issues with urgency and ownership
• Collaborate with IT managers and distributed teams to ensure consistent support
• Document issues, solutions, and follow established IT policies and procedures
Schedule & Travel
• Monday–Friday, 8-hour workday with a 1-hour break (7:00–4:00 or 8:00–5:00)
• Travel between Norwalk (hub), Lenox, and Britt, IA
Technical Requirements
• Experience supporting users in a manufacturing or production environment
• Proficiency with O365, Active Directory, and SCCM
• Strong organizational skills and ability to prioritize independently
Qualifications
• 2 years of IT support or technical analyst experience
• Technical degree, certifications, or equivalent hands-on experience preferred
• Strong communication, customer service, and problem-solving skills
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use and Privacy Notice.