What are the responsibilities and job description for the Desktop Support position at Robert Half?
We are seeking a Desktop Support Analyst to provide hands-on technical support to internal employees by installing, maintaining, and troubleshooting computer systems, software, and related technology. This role is essential to ensuring users have reliable access to the tools and systems needed to perform their work efficiently. The ideal candidate is service-oriented, patient, and proactive in resolving technical issues.Key ResponsibilitiesServe as the primary point of contact for end-user technical supportTroubleshoot and resolve day-to-day desktop, hardware, software, and basic network issuesConfigure, deploy, and support desktop and laptop systems, peripherals, and Microsoft Office applicationsProvision and manage mobile devices and user accounts using Microsoft 365 and endpoint management tools (e.g., Intune)Respond to support requests via ticketing system, phone, email, and remote support toolsAccurately document issues, troubleshooting steps, and resolutions in the helpdesk systemPartner with internal teams and third-party vendors to diagnose and resolve technical issuesProvide timely status updates to users and escalate issues when necessaryCoordinate workstation setups, moves, and hardware refreshesInstall and decommission IT equipment, including server room hardware as neededMaintain hardware inventory, including spare devices and accessoriesDeliver remote support for additional office locations as requiredProvide occasional on-site support at secondary locations as needed
Salary : $30 - $35