What are the responsibilities and job description for the Dispatcher position at Robert Half?
We are seeking a dedicated Dispatcher to join our team in Green, Ohio. In this contract-to-permanent position, you will play a critical role in coordinating service requests, ensuring efficient communication with customers, and supporting our field technicians. The ideal candidate excels in a fast-paced environment, demonstrates exceptional organizational skills, and adapts quickly to changing priorities.Key Responsibilities:Serve as the primary point of contact for customers, responding to service requests and clarifying requirements.Utilize routing systems to optimize scheduling, particularly during peak demand periods.Assist field technicians by managing incoming calls and facilitating prompt resolutions.Collaborate with service managers and team members via platforms such as Microsoft Teams and Outlook.Accurately log and update information in ticketing systems, including Solomon and Astea.Adapt to new software and technology to enhance operational workflows.Effectively prioritize multiple tasks to address urgent customer needs and balance competing priorities.Maintain a professional demeanor under pressure and foster positive interactions with diverse individuals.
Salary : $16 - $19