Help Desk Analyst I

We are working with our Davenport client on helping them find a contract to hire Help Desk Analyst. In this role, you will be providing support for various department initiatives, demonstrating consistent commitment to our mission, and applying problem-solving skills to department needs.

Responsibilities:

• Apply critical thinking and problem-solving skills to support department needs while upholding our standards

• Consistently support our mission, ensuring open and timely communication with the department leadership team and colleagues

• Identify and develop process improvement opportunities, protecting the department from risk and enhancing efficiency

• Remotely supporting other locations

• Ensure compliance with all safety policies, operating within local, state, and federal regulations

• Collaborate respectfully with internal departments and peers to achieve our goals

• Escalate communication to appropriate stakeholders regarding compliance issues or concerns, product safety, and client satisfaction

• Handle additional duties as assigned

• Deliver customer service and troubleshoot basic network and hardware issues

• Manage service desk tickets through the ticketing system

• 2 years relevant experience

• Exceptional customer service skills and the ability to work in a fast-paced environment

• Understanding of basic troubleshooting methodologies and their application

• Familiarity with basic network troubleshooting, including understanding of network protocols and the OSI model

• Proficiency in hardware troubleshooting, including desktops, laptops, and peripherals

• Experience with service desk ticket systems for logging and tracking issues

• Ability to learn and adapt quickly to new ticketing systems

• Strong communication skills, both verbal and written, to assist users effectively

• Ability to work collaboratively in a team and maintain professionalism under pressure

• Willingness to stay updated with the latest technologies and IT best practices