What are the responsibilities and job description for the Help Desk Analyst II position at Robert Half?
We are offering a job opportunity for a Help Desk Analyst II to join our team in Pittsburgh, Pennsylvania. The successful candidate will be responsible for providing complex system support services, troubleshooting system applications and interfaces, and coordinating standard service requests to resolution groups and vendors. This role also involves maintaining the service desk knowledge base and participating in the development and maintenance of service desk procedures and documentation.Responsibilities:• Provide a full range of complex system support services at the centralized service desk• Research and develop resolutions for the majority of problems presented to the service desk• Coordinate standard service requests to resolution groups and vendors, ensuring timely and satisfactory completion• Focus on high impact service requests to resolution groups and vendors, ensuring satisfactory completion• Assist in the maintenance of the service desk Knowledgebase through the development and maintenance of user, inventory, and Frequently Asked Questions (FAQ) databases• Participate in the development and maintenance of service desk procedures and documentation• Collaborate with other Analysts to maintain a distributed support system• Take responsibility for small and medium changes or problems from initiation to completion• Research new software and hardware• Enhance technical expertise by attending training sessions, seminars, workshops, and reviewing published literature• Prepare periodic reports on service desk activities.
Salary : $22 - $25